# MOBOTIX CLOUD **URL:** https://community.mobotix.com/c/cloud/77.md [Latest](https://community.mobotix.com/latest.md) · [Categories](https://community.mobotix.com/categories.md) · [Tags](https://community.mobotix.com/tags.md) --- ## [About the MOBOTIX CLOUD category](https://community.mobotix.com/t/about-the-mobotix-cloud-category/3121)
**Author:** [@Mx-DirkG](https://community.mobotix.com/u/Mx-DirkG)\ **Replies:** 0
User Forum for all discussions about the MOBOTIX CLOUD --- ## [MOBOTIX Cloud Handover zu Eagle Eye Network (A Brivo Solution)](https://community.mobotix.com/t/mobotix-cloud-handover-zu-eagle-eye-network-a-brivo-solution/10415)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [April 23, 2026, 2:39pm UTC](https://community.mobotix.com/t/mobotix-cloud-handover-zu-eagle-eye-network-a-brivo-solution/10415 "2026-04-23T14:39:00Z")
MOBOTIX CLOUD Übergang zu Eagle Eye Networks (A Brivo Company) Die MOBOTIX CLOUD wird seit 2020 gemeinsam mit unserem Technologiepartner Eagle Eye Networks (EEN) betrieben. Im Rahmen der strategischen Weiterentwicklung … --- ## [How to create a API Key in my Cloud Account?](https://community.mobotix.com/t/how-to-create-a-api-key-in-my-cloud-account/10254)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [February 23, 2026, 6:19am UTC](https://community.mobotix.com/t/how-to-create-a-api-key-in-my-cloud-account/10254 "2026-02-23T06:19:44Z")
Create API Key This will generate and MOBOTIX CLOUD API Key so that you can use the MOBOTIX CLOUD Video API. The API Key is needed to connect to the RestFUL API. The RestFUL API will be used for platform integrations lik… --- ## [Smart Layouts - Prioritises live activities in the camera layout view - EN](https://community.mobotix.com/t/smart-layouts-prioritises-live-activities-in-the-camera-layout-view-en/10069)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [November 11, 2025, 1:28pm UTC](https://community.mobotix.com/t/smart-layouts-prioritises-live-activities-in-the-camera-layout-view-en/10069 "2025-11-11T13:28:29Z")
Smart Layouts - Prioritises live activities in the camera layout view Smart Layouts MOBOTIX CLOUD VMS is an AI-powered feature of the MOBOTIX CLOUD VMS (Video Management System) that automatically prioritises camera view… --- ## [Smart Layouts - Priorisiert Live-Aktivitäten in der Kamera Layout Ansicht - DE](https://community.mobotix.com/t/smart-layouts-priorisiert-live-aktivitaten-in-der-kamera-layout-ansicht-de/10068)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [November 11, 2025, 1:05pm UTC](https://community.mobotix.com/t/smart-layouts-priorisiert-live-aktivitaten-in-der-kamera-layout-ansicht-de/10068 "2025-11-11T13:05:53Z")
Smart Layouts - Priorisiert Live-Aktivitäten in der Kamera Layout Ansicht Smart Layouts von MOBOTIX CLOUD VMS ist eine KI-gestützte Funktion des MOBOTIX CLOUD VMS (Video Management System), die automatisch Kameraansichte… --- ## [Direct to Cloud - Neue Funktion Kamera direkt hinzufügen (Direct to Cloud)](https://community.mobotix.com/t/direct-to-cloud-neue-funktion-kamera-direkt-hinzufugen-direct-to-cloud/6633)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [April 5, 2023, 11:14am UTC](https://community.mobotix.com/t/direct-to-cloud-neue-funktion-kamera-direkt-hinzufugen-direct-to-cloud/6633 "2023-04-05T11:14:29Z")
Diese einfache und kostengünstige Lösung ist ideal für Unternehmen mit mehreren Standorten, die nur wenige Kameras an jedem Standort benötigen und bei denen die Vorabinvestition ein wichtiger Faktor bei der Entscheidung … --- ## [Direct to Cloud - New feature add a camera direct to cloud](https://community.mobotix.com/t/direct-to-cloud-new-feature-add-a-camera-direct-to-cloud/6610)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [March 30, 2023, 8:19am UTC](https://community.mobotix.com/t/direct-to-cloud-new-feature-add-a-camera-direct-to-cloud/6610 "2023-03-30T08:19:55Z")
This simple, affordable solution is ideal for businesses with multiple locations requiring only a few cameras at each location where the upfront investment is a major factor in the decision. With Camera Direct to Cloud … --- ## [Direct to Cloud - Introduction](https://community.mobotix.com/t/direct-to-cloud-introduction/6635)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [April 6, 2023, 6:42am UTC](https://community.mobotix.com/t/direct-to-cloud-introduction/6635 "2023-04-06T06:42:42Z")
The MOBOTIX CLOUD offers a new way to connect cameras to the cloud faster and easier. This direct way of connecting a camera to the cloud offers a simple installation without additional hardware (bridge) in many distribu… --- ## [Direct to Cloud - Einführung](https://community.mobotix.com/t/direct-to-cloud-einfuhrung/6634)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [April 6, 2023, 6:27am UTC](https://community.mobotix.com/t/direct-to-cloud-einfuhrung/6634 "2023-04-06T06:27:30Z")
Die MOBOTIX CLOUD bietet eine Neue Art Kameras mit der Cloud schneller , einfacher zu verbinden. Diese direkte Art eine Kamera in die Cloud einzubinden bietet in vielen verteilten Installation mit wenigen Kameras pro Sta… --- ## [Cloud billing - start and termination of the cloud service](https://community.mobotix.com/t/cloud-billing-start-and-termination-of-the-cloud-service/6039)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [November 10, 2022, 2:04pm UTC](https://community.mobotix.com/t/cloud-billing-start-and-termination-of-the-cloud-service/6039 "2022-11-10T14:04:07Z")
How does cloud billing work? Essentially, the partner is invoiced per camera and selected service per month in advance. Billing per camera starts as soon as the camera is registered in the cloud at the end of the month… --- ## [Cloud Abrechnung - Start und Beendigung des Cloud Services](https://community.mobotix.com/t/cloud-abrechnung-start-und-beendigung-des-cloud-services/6038)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [November 10, 2022, 2:02pm UTC](https://community.mobotix.com/t/cloud-abrechnung-start-und-beendigung-des-cloud-services/6038 "2022-11-10T14:02:18Z")
Wie funktioniert die Cloud Abrechnung? Im Wesentlichen wird pro Kamera und gewähltem Service pro Monat im Voraus die Rechnung an den Partner gestellt. Die Abrechnung beginnt pro Kameras sobald diese über das Monatsende … --- ## [MOBOTIX CLOUD - Editionen - DE](https://community.mobotix.com/t/mobotix-cloud-editionen-de/7178)
**Author:** [@Mx-NicoG](https://community.mobotix.com/u/Mx-NicoG)\ **Replies:** 0\ **Last updated:** [August 7, 2023, 1:02pm UTC](https://community.mobotix.com/t/mobotix-cloud-editionen-de/7178 "2023-08-07T13:02:06Z")
MOBOTIX CLOUD VMS Netzwerk Editionen Wählen Sie aus drei Editionen, um das MOBOTIX Cloud VMS auf die Größe und den Überwachungsbedarf Ihrer Organisation abzustimmen. Erweiterte Funktionen ergänzen die leistungsstarken … --- ## [MOBOTIX CLOUD - Editions - EN](https://community.mobotix.com/t/mobotix-cloud-editions-en/6742)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [May 3, 2023, 11:54am UTC](https://community.mobotix.com/t/mobotix-cloud-editions-en/6742 "2023-05-03T11:54:45Z")
MOBOTIX CLOUD VMS Networks Editions Choose from three Editions to align the MOBOTIX Cloud VMS with your organization’s size and surveillance needs. Advanced features complement the powerful core functions of the MOBOTIX… --- ## [MOBOTIX CLOUD - My camera model is not supported](https://community.mobotix.com/t/mobotix-cloud-my-camera-model-is-not-supported/4929)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [February 10, 2022, 7:58am UTC](https://community.mobotix.com/t/mobotix-cloud-my-camera-model-is-not-supported/4929 "2022-02-10T07:58:41Z")
The Cloud supports a wide range of camera manufacturers and camera models that conform to the ONVIF S world standard. Ideally, your camera will appear in the “Available Camerasstrong text” field and can be added with a “… --- ## [Supported Devices - IP Speaker](https://community.mobotix.com/t/supported-devices-ip-speaker/7160)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [August 4, 2023, 5:19am UTC](https://community.mobotix.com/t/supported-devices-ip-speaker/7160 "2023-08-04T05:19:52Z")
The List of supported IP Speaker in the MOBOTIX CLOUD. List updated on the 04.08.2023 Make Model Notes AXIS C1310-E AXIS C1410 AXIS C1004-E Needs FW Update AXIS D4100-E Needs FW Update AXIS C3003-E N… --- ## [Motion detection on 304+ Bridge](https://community.mobotix.com/t/motion-detection-on-304-bridge/9499)
**Author:** [@Alodine](https://community.mobotix.com/u/Alodine)\ **Replies:** 0\ **Last updated:** [March 30, 2025, 9:32pm UTC](https://community.mobotix.com/t/motion-detection-on-304-bridge/9499 "2025-03-30T21:32:14Z")
I see a different screen for the camera motion control than what is described in the Mobotix Cloud 304+ Bridge manual (page 40). In the manual, you create a region and set its motion parameters. If you want this region … --- ## [MOBOTIX CLOUD - Datenschutz FAQ](https://community.mobotix.com/t/mobotix-cloud-datenschutz-faq/7327)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [September 14, 2023, 5:04am UTC](https://community.mobotix.com/t/mobotix-cloud-datenschutz-faq/7327 "2023-09-14T05:04:55Z")
Dieser Artikel behandelt Typische Fragen rund um das Thema MOBOTIX Cloud und Datenschutz: Wie lange werden Logfiles vorgehalten? (Zugriffe, Änderungen, Aktivierungen) Log Files werden 30 Tage aufbewahrt und dann per … --- ## [MOBOTIX CLOUD - Bridge Error Message "BIOS Sett:to enter setup restored" on the screen - EN](https://community.mobotix.com/t/mobotix-cloud-bridge-error-message-bios-sett-to-enter-setup-restored-on-the-screen-en/9429)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [February 27, 2025, 6:34am UTC](https://community.mobotix.com/t/mobotix-cloud-bridge-error-message-bios-sett-to-enter-setup-restored-on-the-screen-en/9429 "2025-02-27T06:34:20Z")
If your Bridge shows on the connected Monitor the follow error Message: “BIOS Sett:to enter setup restored” indicates that there is a critical issue in the bridge and we would recommend performing a system recovery. … --- ## [MOBOTIX Bridge Offline Troubleshoot Guide - EN](https://community.mobotix.com/t/mobotix-bridge-offline-troubleshoot-guide-en/3469)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [December 23, 2020, 7:33am UTC](https://community.mobotix.com/t/mobotix-bridge-offline-troubleshoot-guide-en/3469 "2020-12-23T07:33:43Z")
Symptom. The bridge is not accessible from the cloud dashboard and shows a red exclamation mark as in the screenshot below. \*\* \*\* Then this may be due to the following theme: Bridge is behind a firewall blocking nec… --- ## [MOBOTIX Bridge Offline Troubleshoot Guide - DE](https://community.mobotix.com/t/mobotix-bridge-offline-troubleshoot-guide-de/3468)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [December 23, 2020, 7:23am UTC](https://community.mobotix.com/t/mobotix-bridge-offline-troubleshoot-guide-de/3468 "2020-12-23T07:23:57Z")
\*\*Symptom Die Bridge ist nicht erreichbar über das Dashboard der Cloud und zeigt wie im nachfolgenden Screenshot ein Rotes Ausrufezeichen. \*\* Dann kann dies an folgenden Theme liegen: • Bridge ist hinter einer Firew… --- ## [MOBOTIX CLOUD - Bridge Fehlermeldung „BIOS Sett:to enter setup restored“ auf dem Bildschirm - DE](https://community.mobotix.com/t/mobotix-cloud-bridge-fehlermeldung-bios-sett-to-enter-setup-restored-auf-dem-bildschirm-de/9430)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [February 27, 2025, 6:43am UTC](https://community.mobotix.com/t/mobotix-cloud-bridge-fehlermeldung-bios-sett-to-enter-setup-restored-auf-dem-bildschirm-de/9430 "2025-02-27T06:43:08Z")
Wenn Ihre Bridge auf dem angeschlossenen Monitor die folgende Fehlermeldung anzeigt: „BIOS Sett:to enter setup restored“ weist darauf hin, dass ein kritisches Problem in der Bridge vorliegt und wir empfehlen, eine Sy… --- ## [MOBOTIX CLOUD - Invoicing Process Details - ENG](https://community.mobotix.com/t/mobotix-cloud-invoicing-process-details-eng/8120)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [March 6, 2024, 7:37am UTC](https://community.mobotix.com/t/mobotix-cloud-invoicing-process-details-eng/8120 "2024-03-06T07:37:17Z")
Invoicing of Cloud Service VSaaS – Video Surveillance as a Service  Advanced Payment this article Explains in details how the Invoicing will take place and which type of Details infos the partner will get from us. We … --- ## [MobotixCloud - Ereignis-Aufzeichnung mit einer IoT Kamera](https://community.mobotix.com/t/mobotixcloud-ereignis-aufzeichnung-mit-einer-iot-kamera/3470)
**Author:** [@Mx-MaikC](https://community.mobotix.com/u/Mx-MaikC)\ **Replies:** 1\ **Last updated:** [January 5, 2022, 8:51am UTC](https://community.mobotix.com/t/mobotixcloud-ereignis-aufzeichnung-mit-einer-iot-kamera/3470 "2022-01-05T08:51:26Z")
Seit Dezember 2021 werden nun insgesamt 5 Event Typen der MOBOTIX IoT camera direct von der Cloud erkannt und lösen eine Cloud Aufzeichnung und Cloud Alarmierung aus. Dies macht die Konfiguration deutlich einfacher und e… --- ## [Video search - No results are displayed or not from all cameras - EN](https://community.mobotix.com/t/video-search-no-results-are-displayed-or-not-from-all-cameras-en/9402)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [February 14, 2025, 10:00am UTC](https://community.mobotix.com/t/video-search-no-results-are-displayed-or-not-from-all-cameras-en/9402 "2025-02-14T10:00:16Z")
The video search does not show any or all results from all cameras! Each camera that is to be included in the video search must be activated in the cloud camera settings in the dashboard. Please check the ‘Scene analysis’… --- ## [Video Search - Application Video for the Operator - EN](https://community.mobotix.com/t/video-search-application-video-for-the-operator-en/5715)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [September 1, 2022, 4:16am UTC](https://community.mobotix.com/t/video-search-application-video-for-the-operator-en/5715 "2022-09-01T04:16:36Z")
Video Search a Cloud based AI Search This Video shows how the Operator can use the Video Search in a daily base and explain the different options. Optimized AI model: We have deployed an improved AI mode… --- ## [Video Suche - Keine Ergebnisse werden angezeigt bzw. nicht von allen Kameras - DE](https://community.mobotix.com/t/video-suche-keine-ergebnisse-werden-angezeigt-bzw-nicht-von-allen-kameras-de/9401)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [February 14, 2025, 9:56am UTC](https://community.mobotix.com/t/video-suche-keine-ergebnisse-werden-angezeigt-bzw-nicht-von-allen-kameras-de/9401 "2025-02-14T09:56:56Z")
Die Video Suche zeigt keine oder nicht alle Ergebnisse von allen Kameras an! Jede Kamera, die bei der Videosuche berücksichtigt werden soll, muss in den Cloud-Kamera-Einstellungen im Dashboard aktiviert sein. Bitte überp… --- ## [Video Suche - Anwendungsvideo für den Benutzer - DE](https://community.mobotix.com/t/video-suche-anwendungsvideo-fur-den-benutzer-de/5716)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [September 1, 2022, 4:20am UTC](https://community.mobotix.com/t/video-suche-anwendungsvideo-fur-den-benutzer-de/5716 "2022-09-01T04:20:24Z")
Video Suche - Eine Cloud basierte KI Suche Das Video zeigt wie der Anwender die neue Cloud Video Suche im täglichen Einsatz nutzen kann und geht auf die verschiedenen Optionen im Detail ein. Optimiertes K… --- ## [VIDEO Search - Cloud based AI Search - FAQ (ENG)](https://community.mobotix.com/t/video-search-cloud-based-ai-search-faq-eng/5579)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [July 25, 2022, 9:39am UTC](https://community.mobotix.com/t/video-search-cloud-based-ai-search-faq-eng/5579 "2022-07-25T09:39:01Z")
What is Cloud based AI Video Search? Video Search is a ground-breaking AI-based solution that allows users to search for people, vehicles or objects and immediately find the exact video across cameras in all sites, savin… --- ## [Video Search - Cloud basierte KI Suche - FAQ (DE)](https://community.mobotix.com/t/video-search-cloud-basierte-ki-suche-faq-de/5704)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [August 30, 2022, 5:46am UTC](https://community.mobotix.com/t/video-search-cloud-basierte-ki-suche-faq-de/5704 "2022-08-30T05:46:03Z")
Was ist die Cloud-basierte KI-Videosuche? Die Videosuche ist eine bahnbrechende KI-basierte Lösung, mit der Benutzer nach Personen, Fahrzeugen oder Objekten suchen und sofort das exakte Video über alle Kameras an allen … --- ## [MOBOTIX CLOUD - I/O Support - Using Camera Inputs and Outputs](https://community.mobotix.com/t/mobotix-cloud-i-o-support-using-camera-inputs-and-outputs/7213)
**Author:** [@Mx-NicoG](https://community.mobotix.com/u/Mx-NicoG)\ **Replies:** 0\ **Last updated:** [August 16, 2023, 6:15am UTC](https://community.mobotix.com/t/mobotix-cloud-i-o-support-using-camera-inputs-and-outputs/7213 "2023-08-16T06:15:31Z")
Combining events with the cloud via a switching input or opening doors and barriers with the MOBOTIX CLOUD VMS can be controlled via the TAB I/O (Input/Output). Practical use cases are combinations with alarm systems… [Next page](https://community.mobotix.com/c/cloud/77.md?page=1)