# MOBOTIX CLOUD - FAQ **URL:** https://community.mobotix.com/c/cloud/mobotix-cloud-faq/83.md [Latest](https://community.mobotix.com/latest.md) · [Categories](https://community.mobotix.com/categories.md) · [Tags](https://community.mobotix.com/tags.md) --- ## [About the MOBOTIX CLOUD - FAQ category](https://community.mobotix.com/t/about-the-mobotix-cloud-faq-category/3406)
**Author:** [@Mx-DirkG](https://community.mobotix.com/u/Mx-DirkG)\ **Replies:** 0
--- ## [MOBOTIX Cloud Handover zu Eagle Eye Network (A Brivo Solution)](https://community.mobotix.com/t/mobotix-cloud-handover-zu-eagle-eye-network-a-brivo-solution/10415)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [April 23, 2026, 2:39pm UTC](https://community.mobotix.com/t/mobotix-cloud-handover-zu-eagle-eye-network-a-brivo-solution/10415 "2026-04-23T14:39:00Z")
MOBOTIX CLOUD Übergang zu Eagle Eye Networks (A Brivo Company) Die MOBOTIX CLOUD wird seit 2020 gemeinsam mit unserem Technologiepartner Eagle Eye Networks (EEN) betrieben. Im Rahmen der strategischen Weiterentwicklung … --- ## [How to create a API Key in my Cloud Account?](https://community.mobotix.com/t/how-to-create-a-api-key-in-my-cloud-account/10254)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [February 23, 2026, 6:19am UTC](https://community.mobotix.com/t/how-to-create-a-api-key-in-my-cloud-account/10254 "2026-02-23T06:19:44Z")
Create API Key This will generate and MOBOTIX CLOUD API Key so that you can use the MOBOTIX CLOUD Video API. The API Key is needed to connect to the RestFUL API. The RestFUL API will be used for platform integrations lik… --- ## [Cloud billing - start and termination of the cloud service](https://community.mobotix.com/t/cloud-billing-start-and-termination-of-the-cloud-service/6039)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [November 10, 2022, 2:04pm UTC](https://community.mobotix.com/t/cloud-billing-start-and-termination-of-the-cloud-service/6039 "2022-11-10T14:04:07Z")
How does cloud billing work? Essentially, the partner is invoiced per camera and selected service per month in advance. Billing per camera starts as soon as the camera is registered in the cloud at the end of the month… --- ## [Cloud Abrechnung - Start und Beendigung des Cloud Services](https://community.mobotix.com/t/cloud-abrechnung-start-und-beendigung-des-cloud-services/6038)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [November 10, 2022, 2:02pm UTC](https://community.mobotix.com/t/cloud-abrechnung-start-und-beendigung-des-cloud-services/6038 "2022-11-10T14:02:18Z")
Wie funktioniert die Cloud Abrechnung? Im Wesentlichen wird pro Kamera und gewähltem Service pro Monat im Voraus die Rechnung an den Partner gestellt. Die Abrechnung beginnt pro Kameras sobald diese über das Monatsende … --- ## [MOBOTIX CLOUD - My camera model is not supported](https://community.mobotix.com/t/mobotix-cloud-my-camera-model-is-not-supported/4929)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [February 10, 2022, 7:58am UTC](https://community.mobotix.com/t/mobotix-cloud-my-camera-model-is-not-supported/4929 "2022-02-10T07:58:41Z")
The Cloud supports a wide range of camera manufacturers and camera models that conform to the ONVIF S world standard. Ideally, your camera will appear in the “Available Camerasstrong text” field and can be added with a “… --- ## [Supported Devices - IP Speaker](https://community.mobotix.com/t/supported-devices-ip-speaker/7160)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [August 4, 2023, 5:19am UTC](https://community.mobotix.com/t/supported-devices-ip-speaker/7160 "2023-08-04T05:19:52Z")
The List of supported IP Speaker in the MOBOTIX CLOUD. List updated on the 04.08.2023 Make Model Notes AXIS C1310-E AXIS C1410 AXIS C1004-E Needs FW Update AXIS D4100-E Needs FW Update AXIS C3003-E N… --- ## [MOBOTIX CLOUD - Datenschutz FAQ](https://community.mobotix.com/t/mobotix-cloud-datenschutz-faq/7327)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [September 14, 2023, 5:04am UTC](https://community.mobotix.com/t/mobotix-cloud-datenschutz-faq/7327 "2023-09-14T05:04:55Z")
Dieser Artikel behandelt Typische Fragen rund um das Thema MOBOTIX Cloud und Datenschutz: Wie lange werden Logfiles vorgehalten? (Zugriffe, Änderungen, Aktivierungen) Log Files werden 30 Tage aufbewahrt und dann per … --- ## [MOBOTIX CLOUD - Bridge Error Message "BIOS Sett:to enter setup restored" on the screen - EN](https://community.mobotix.com/t/mobotix-cloud-bridge-error-message-bios-sett-to-enter-setup-restored-on-the-screen-en/9429)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [February 27, 2025, 6:34am UTC](https://community.mobotix.com/t/mobotix-cloud-bridge-error-message-bios-sett-to-enter-setup-restored-on-the-screen-en/9429 "2025-02-27T06:34:20Z")
If your Bridge shows on the connected Monitor the follow error Message: “BIOS Sett:to enter setup restored” indicates that there is a critical issue in the bridge and we would recommend performing a system recovery. … --- ## [MOBOTIX CLOUD - Bridge Fehlermeldung „BIOS Sett:to enter setup restored“ auf dem Bildschirm - DE](https://community.mobotix.com/t/mobotix-cloud-bridge-fehlermeldung-bios-sett-to-enter-setup-restored-auf-dem-bildschirm-de/9430)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [February 27, 2025, 6:43am UTC](https://community.mobotix.com/t/mobotix-cloud-bridge-fehlermeldung-bios-sett-to-enter-setup-restored-auf-dem-bildschirm-de/9430 "2025-02-27T06:43:08Z")
Wenn Ihre Bridge auf dem angeschlossenen Monitor die folgende Fehlermeldung anzeigt: „BIOS Sett:to enter setup restored“ weist darauf hin, dass ein kritisches Problem in der Bridge vorliegt und wir empfehlen, eine Sy… --- ## [MOBOTIX CLOUD - Invoicing Process Details - ENG](https://community.mobotix.com/t/mobotix-cloud-invoicing-process-details-eng/8120)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [March 6, 2024, 7:37am UTC](https://community.mobotix.com/t/mobotix-cloud-invoicing-process-details-eng/8120 "2024-03-06T07:37:17Z")
Invoicing of Cloud Service VSaaS – Video Surveillance as a Service  Advanced Payment this article Explains in details how the Invoicing will take place and which type of Details infos the partner will get from us. We … --- ## [Video search - No results are displayed or not from all cameras - EN](https://community.mobotix.com/t/video-search-no-results-are-displayed-or-not-from-all-cameras-en/9402)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [February 14, 2025, 10:00am UTC](https://community.mobotix.com/t/video-search-no-results-are-displayed-or-not-from-all-cameras-en/9402 "2025-02-14T10:00:16Z")
The video search does not show any or all results from all cameras! Each camera that is to be included in the video search must be activated in the cloud camera settings in the dashboard. Please check the ‘Scene analysis’… --- ## [Video Suche - Keine Ergebnisse werden angezeigt bzw. nicht von allen Kameras - DE](https://community.mobotix.com/t/video-suche-keine-ergebnisse-werden-angezeigt-bzw-nicht-von-allen-kameras-de/9401)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [February 14, 2025, 9:56am UTC](https://community.mobotix.com/t/video-suche-keine-ergebnisse-werden-angezeigt-bzw-nicht-von-allen-kameras-de/9401 "2025-02-14T09:56:56Z")
Die Video Suche zeigt keine oder nicht alle Ergebnisse von allen Kameras an! Jede Kamera, die bei der Videosuche berücksichtigt werden soll, muss in den Cloud-Kamera-Einstellungen im Dashboard aktiviert sein. Bitte überp… --- ## [MOBOTIX CLOUD VMS und Immix-Integration für die Alarmaufschaltung konfigurieren - DE](https://community.mobotix.com/t/mobotix-cloud-vms-und-immix-integration-fur-die-alarmaufschaltung-konfigurieren-de/9360)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [January 31, 2025, 5:44am UTC](https://community.mobotix.com/t/mobotix-cloud-vms-und-immix-integration-fur-die-alarmaufschaltung-konfigurieren-de/9360 "2025-01-31T05:44:33Z")
Alarmaufschaltung auf die Leitstellensoftware IMMIX Zielgruppen Dieses Dokument richtet sich sowohl an Installateure als auch an Administratoren von MOBOTIX CLOUD VMS, die an einer professionellen Überwachung von MOB… --- ## [Configuring MOBOTIX CLOUD VMS and Immix Integration for Alarm Monitoring - EN](https://community.mobotix.com/t/configuring-mobotix-cloud-vms-and-immix-integration-for-alarm-monitoring-en/8994)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [October 16, 2024, 8:01am UTC](https://community.mobotix.com/t/configuring-mobotix-cloud-vms-and-immix-integration-for-alarm-monitoring-en/8994 "2024-10-16T08:01:52Z")
Alarm Monitoring with IMMIX Target Audience This document is intended for both installers and administrators of MOBOTIX CLOUD VMS that are interested in doing professional monitoring of MOBOTIX CLOUD generated video … --- ## [MOBOTIX CLOUD - FAQ sur la protection des données](https://community.mobotix.com/t/mobotix-cloud-faq-sur-la-protection-des-donnees/8581)
**Author:** [@Mx-TinaR](https://community.mobotix.com/u/Mx-TinaR)\ **Replies:** 0\ **Last updated:** [July 4, 2024, 7:36am UTC](https://community.mobotix.com/t/mobotix-cloud-faq-sur-la-protection-des-donnees/8581 "2024-07-04T07:36:14Z")
Cet article traite des questions typiques sur le thème du cloud MOBOTIX et de la protection des données : Combien de temps les fichiers journaux sont-ils conservés? (accès, modifications, activations) Les fichiers jo… --- ## [MOBOTIX CLOUD - PRIVACY and GDPR FAQ](https://community.mobotix.com/t/mobotix-cloud-privacy-and-gdpr-faq/8080)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [February 22, 2024, 6:41am UTC](https://community.mobotix.com/t/mobotix-cloud-privacy-and-gdpr-faq/8080 "2024-02-22T06:41:02Z")
This article deals with typical questions about the MOBOTIX Cloud and data protection: How long are log files kept? (accesses, changes, activations) Log files are stored for 30 days and then deleted using the ring bu… --- ## [MOBOTIX CLOUD - Data protection FAQ](https://community.mobotix.com/t/mobotix-cloud-data-protection-faq/8586)
**Author:** [@Mx-TinaR](https://community.mobotix.com/u/Mx-TinaR)\ **Replies:** 0\ **Last updated:** [July 4, 2024, 10:48am UTC](https://community.mobotix.com/t/mobotix-cloud-data-protection-faq/8586 "2024-07-04T10:48:55Z")
This article deals with typical questions about the MOBOTIX Cloud and data protection: How long are log files kept? (accesses, changes, activations) Log files are stored for 30 days and then deleted using the ring bu… --- ## [MOBOTIX CLOUD - Connexion sécurisée à la CLOUD](https://community.mobotix.com/t/mobotix-cloud-connexion-securisee-a-la-cloud/8583)
**Author:** [@Mx-TinaR](https://community.mobotix.com/u/Mx-TinaR)\ **Replies:** 0\ **Last updated:** [July 4, 2024, 8:37am UTC](https://community.mobotix.com/t/mobotix-cloud-connexion-securisee-a-la-cloud/8583 "2024-07-04T08:37:54Z")
Authentification MOBOTIX Cloud Data Center Pour la communication avec le navigateur et l’application mobile, le serveur MOBOTIX Cloud Data Center utilise un certificat numérique d’un fournisseur tiers afin d’établir une… --- ## [MOBOTIX CLOUD - Secure connection to the CLOUD](https://community.mobotix.com/t/mobotix-cloud-secure-connection-to-the-cloud/6773)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [May 15, 2023, 5:57am UTC](https://community.mobotix.com/t/mobotix-cloud-secure-connection-to-the-cloud/6773 "2023-05-15T05:57:17Z")
MOBOTIX Cloud Data Center Authentication For communication with the browser and the mobile app, the MOBOTIX Cloud Data Center server uses a digital certificate from a third-party provider to establish the secure TLS conn… --- ## [MOBOTIX CLOUD - Sichere Verbindung zur CLOUD](https://community.mobotix.com/t/mobotix-cloud-sichere-verbindung-zur-cloud/6772)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [May 15, 2023, 5:48am UTC](https://community.mobotix.com/t/mobotix-cloud-sichere-verbindung-zur-cloud/6772 "2023-05-15T05:48:12Z")
MOBOTIX Cloud Data Center-Authentifizierung Für die Kommunikation mit dem Browser und der mobilen App verwendet der MOBOTIX Cloud Data Center-Server ein digitales Zertifikat eines Drittanbieters, um die sichere TLS-Verbi… --- ## [Cloud billing with the reseller - FAQ - EN](https://community.mobotix.com/t/cloud-billing-with-the-reseller-faq-en/6289)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [January 16, 2023, 11:42am UTC](https://community.mobotix.com/t/cloud-billing-with-the-reseller-faq-en/6289 "2023-01-16T11:42:34Z")
The typical billing questions are listed here. The billing from the MOBOTIX CLOUD Reseller to the end customer may differ from this and is based on the agreements concluded with the MOBOTIX CLOUD Partner (reseller). Whe… --- ## [MOBOTIX CLOUD - Details zum Abrechnungsprozess - DE](https://community.mobotix.com/t/mobotix-cloud-details-zum-abrechnungsprozess-de/8121)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [March 6, 2024, 8:03am UTC](https://community.mobotix.com/t/mobotix-cloud-details-zum-abrechnungsprozess-de/8121 "2024-03-06T08:03:03Z")
Rechnungsstellung für Cloud-Service VSaaS - Videoüberwachung als Service  Vorauszahlung Dieser Artikel erklärt im Detail, wie die Rechnungsstellung erfolgt und welche Art von Detailinformationen der Partner von uns erh… --- ## [Cloud Abrechnung mit dem Reseller - FAQ - DE](https://community.mobotix.com/t/cloud-abrechnung-mit-dem-reseller-faq-de/6284)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [January 16, 2023, 8:53am UTC](https://community.mobotix.com/t/cloud-abrechnung-mit-dem-reseller-faq-de/6284 "2023-01-16T08:53:33Z")
Hier werden die typische Fragen zur Abrechnung aufgeführt die Abrechungen von dem MOBOTIX CLOUD Reseller zu dem Endkunden können hiervon abweichen und orientieren sich an den Vereinbahrungen die mit dem MOBOTIX CLOUD Par… --- ## [Cloud Reseller Account - Erste Schritte und Benutzer hinzufügen](https://community.mobotix.com/t/cloud-reseller-account-erste-schritte-und-benutzer-hinzufugen/4138)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [June 24, 2021, 5:51am UTC](https://community.mobotix.com/t/cloud-reseller-account-erste-schritte-und-benutzer-hinzufugen/4138 "2021-06-24T05:51:27Z")
In dem Artikel beleuchten wir die Reseller Erst Anmeldung und wie weitere Benutzer diesem Cloud Reseller Account hinzugefügt werden können. Die ersten Schritte nachdem ein Partner einen Reseller Account bekommen hat sin… --- ## [Cloud Reseller Account - premiers pas et ajout d'utilisateurs](https://community.mobotix.com/t/cloud-reseller-account-premiers-pas-et-ajout-dutilisateurs/8541)
**Author:** [@Mx-TinaR](https://community.mobotix.com/u/Mx-TinaR)\ **Replies:** 0\ **Last updated:** [June 26, 2024, 12:17pm UTC](https://community.mobotix.com/t/cloud-reseller-account-premiers-pas-et-ajout-dutilisateurs/8541 "2024-06-26T12:17:22Z")
Dans cet article, nous examinons l’inscription initiale des revendeurs et comment d’autres utilisateurs peuvent être ajoutés à ce compte de revendeur cloud. Les premières étapes après qu’un partenaire a obtenu un compte… --- ## [Cloud Reseller Account - First Steps and add Users](https://community.mobotix.com/t/cloud-reseller-account-first-steps-and-add-users/4139)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [June 24, 2021, 6:02am UTC](https://community.mobotix.com/t/cloud-reseller-account-first-steps-and-add-users/4139 "2021-06-24T06:02:53Z")
In the article, we will look at the reseller initial registration and how additional users can be added to this cloud reseller account. The first steps after a partner gets a reseller account are as follows. 1. Sign th… --- ## [MOBOTIX Cloud - Two-factor authentication](https://community.mobotix.com/t/mobotix-cloud-two-factor-authentication/8590)
**Author:** [@Mx-TinaR](https://community.mobotix.com/u/Mx-TinaR)\ **Replies:** 0\ **Last updated:** [July 4, 2024, 11:06am UTC](https://community.mobotix.com/t/mobotix-cloud-two-factor-authentication/8590 "2024-07-04T11:06:28Z")
Two-factor authentication (2FA) sometimes referred to as two-step verification or two-factor authentication, is a security method in which users provide two different authentication factors to verify themselves. Two-fa… --- ## [Where is the ESN number and Support Pin for support requests?](https://community.mobotix.com/t/where-is-the-esn-number-and-support-pin-for-support-requests/5576)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [July 22, 2022, 5:40am UTC](https://community.mobotix.com/t/where-is-the-esn-number-and-support-pin-for-support-requests/5576 "2022-07-22T05:40:21Z")
Our support team needs the ESN number to uniquely identify the devices in the cloud and your Support Pin plus “login Username” in order to be able to provide support for possible queries. Topics such as manual firmware u… --- ## [MOBOTIX Cloud - Keyboard Shortcuts](https://community.mobotix.com/t/mobotix-cloud-keyboard-shortcuts/8824)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [September 6, 2024, 5:23am UTC](https://community.mobotix.com/t/mobotix-cloud-keyboard-shortcuts/8824 "2024-09-06T05:23:52Z")
Keyboard Shortcuts The available keyboard shortcuts are as follows: Previos Image: ← or h Next Image: → or i Previous Key Image: ↑ or j Next Key Image: ↓ or k Previous Video: Shift + ← Next Video: Shift + → Zoom Timeli… [Next page](https://community.mobotix.com/c/cloud/mobotix-cloud-faq/83.md?page=1)