# MOBOTIX CLOUD - FAQ **URL:** https://community.mobotix.com/c/cloud/mobotix-cloud-faq/83.md?page=2 [Latest](https://community.mobotix.com/latest.md) · [Categories](https://community.mobotix.com/categories.md) · [Tags](https://community.mobotix.com/tags.md) **Page:** 3 --- ## [How to connect a Generic Mobile or Body camera to the Bridge](https://community.mobotix.com/t/how-to-connect-a-generic-mobile-or-body-camera-to-the-bridge/7163)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [August 4, 2023, 5:59am UTC](https://community.mobotix.com/t/how-to-connect-a-generic-mobile-or-body-camera-to-the-bridge/7163 "2023-08-04T05:59:49Z")
First Time Setup IMPORTANT: The device must be initialized following these steps BEFORE any recording, otherwise your footage will not be uploaded to the Cloud. 1.Do not plug in the USB. Power on the camera. 2. If th… --- ## [Supported Devices - Mobile and Body Worn Cameras](https://community.mobotix.com/t/supported-devices-mobile-and-body-worn-cameras/7162)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [August 4, 2023, 5:53am UTC](https://community.mobotix.com/t/supported-devices-mobile-and-body-worn-cameras/7162 "2023-08-04T05:53:17Z")
Mobile and Body Worn Make Model Known Issues Storage Audio Preview Resolution Video Resolution Support Date Support HIKVISION DS-MH2211 32GB Yes cif, std 1080P 2019-06-01 Guide & Firmware HIKVISION DS-MH2311 3… --- ## [Supported Devices - Analog Encoders & HD Over COAX](https://community.mobotix.com/t/supported-devices-analog-encoders-hd-over-coax/7161)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [August 4, 2023, 5:30am UTC](https://community.mobotix.com/t/supported-devices-analog-encoders-hd-over-coax/7161 "2023-08-04T05:30:30Z")
HD Over COAX HD Cameras communicating over coaxial cable is a growing portion of the video marketplace and MOBOTIX CLOUD integrates with multiple technology partners to deliver support of these types of cameras. The use … --- ## [MOBOTIX CLOUD - Wie Kunden ihre Privatsphäre schützen können](https://community.mobotix.com/t/mobotix-cloud-wie-kunden-ihre-privatsphare-schutzen-konnen/7131)
**Author:** [@Mx-NicoG](https://community.mobotix.com/u/Mx-NicoG)\ **Replies:** 0\ **Last updated:** [July 27, 2023, 11:42am UTC](https://community.mobotix.com/t/mobotix-cloud-wie-kunden-ihre-privatsphare-schutzen-konnen/7131 "2023-07-27T11:42:15Z")
Einführung Dieser Artikel richtet sich an Wiederverkäufer und Endbenutzer-Administratoren des MOBOTIX CLOUD VMS. Insbesondere für Administratoren, die Entscheidungen über den Videodatenschutz und den Zugriff auf Videos… --- ## [MOBOTIX CLOUD - How to keep a customers video private](https://community.mobotix.com/t/mobotix-cloud-how-to-keep-a-customers-video-private/7130)
**Author:** [@Mx-NicoG](https://community.mobotix.com/u/Mx-NicoG)\ **Replies:** 0\ **Last updated:** [July 27, 2023, 11:09am UTC](https://community.mobotix.com/t/mobotix-cloud-how-to-keep-a-customers-video-private/7130 "2023-07-27T11:09:29Z")
Introduction This article is for Resellers and End User Administrators of the MOBOTIX CLOUD VMS. Specifically, admins who will be making decisions on video privacy and who can access video for an account, including whe… --- ## [MOBOTIX CLOUD - Available Information](https://community.mobotix.com/t/mobotix-cloud-available-information/3129)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [September 18, 2020, 2:21pm UTC](https://community.mobotix.com/t/mobotix-cloud-available-information/3129 "2020-09-18T14:21:25Z")
Information on the product page Cloud Teaser Video (EN) Cloud Brochure (EN,DE,ES,FR,IT) Cloud Partner Flyer (EN,DE,ES,FR,IT) Cloud Compact Guide (EN,DE,FR) Cloud Customer Presentation (EN,DE) Quick Installation Guide… --- ## [MOBOTIX CLOUD - Verfügbare Informationen](https://community.mobotix.com/t/mobotix-cloud-verfugbare-informationen/3126)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [September 18, 2020, 1:46pm UTC](https://community.mobotix.com/t/mobotix-cloud-verfugbare-informationen/3126 "2020-09-18T13:46:33Z")
Informationen auf der Produktseite Cloud Teaser Video (EN) Cloud Brochure (EN,DE,ES,FR,IT) Cloud Partner Flyer (EN,DE,ES,FR,IT) Cloud Compact Guide (EN,DE,FR) Cloud Customer Presentation (EN,DE) Quick Installation Gu… --- ## [Bandwidth problems recognisable from buffer utilisation](https://community.mobotix.com/t/bandwidth-problems-recognisable-from-buffer-utilisation/6288)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [January 16, 2023, 11:09am UTC](https://community.mobotix.com/t/bandwidth-problems-recognisable-from-buffer-utilisation/6288 "2023-01-16T11:09:48Z")
The buffer load of the bridge is a good indicator to detect problems at an early stage. Normally, the bridge stores the video data on the internal hard disk of the bridge and transfers it to the cloud in a timely manner… --- ## [Bandbreiten Probleme erkennbar an Puffer Auslastung](https://community.mobotix.com/t/bandbreiten-probleme-erkennbar-an-puffer-auslastung/6287)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [January 16, 2023, 11:03am UTC](https://community.mobotix.com/t/bandbreiten-probleme-erkennbar-an-puffer-auslastung/6287 "2023-01-16T11:03:16Z")
Die Pufferauslastung der Bridge ist ein guter Identikator um Probleme frühzeitig zu erkennen. Im Normalfall die Bridge speichert die Videodaten auf der internen Festplatte der Bridge und überträgt diese zeitnah in die C… --- ## [M73 camera (all P7 cameras) are shown as OFFLINE after being added](https://community.mobotix.com/t/m73-camera-all-p7-cameras-are-shown-as-offline-after-being-added/6910)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [June 13, 2023, 6:41am UTC](https://community.mobotix.com/t/m73-camera-all-p7-cameras-are-shown-as-offline-after-being-added/6910 "2023-06-13T06:41:24Z")
If cameras of the P7 Family with the current firmware version 7.3.2.76 are newly integrated into the Cloud, the camera first appears as offline in the Cloud Dashboard. The user must activate the MJPEG codec as the se… --- ## [M73 Kamera (alle P7 Kameras) werden nach dem hinzufügen als OFFLINE angezeigt](https://community.mobotix.com/t/m73-kamera-alle-p7-kameras-werden-nach-dem-hinzufugen-als-offline-angezeigt/6909)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [June 13, 2023, 6:34am UTC](https://community.mobotix.com/t/m73-kamera-alle-p7-kameras-werden-nach-dem-hinzufugen-als-offline-angezeigt/6909 "2023-06-13T06:34:00Z")
Falls Kameras der P7 Family mit der aktuellen Firmware Version 7.3.2.76 neu in die Cloud eingebunden werden erscheint die Kamera zuerst als Offline in dem Cloud Dashboard. Der Benutzer muss in der Kamera als zweiten … --- ## [The markers "dashes" are missing in the recording bar](https://community.mobotix.com/t/the-markers-dashes-are-missing-in-the-recording-bar/6748)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [May 5, 2023, 4:57am UTC](https://community.mobotix.com/t/the-markers-dashes-are-missing-in-the-recording-bar/6748 "2023-05-05T04:57:17Z")
The MOBOTIX cameras can start a recording in the MOBOTIX Cloud with the following events. This combination of using the intelligent sensor technology of the MOBOTIX camera will reduce the number of false alarms and thus … --- ## [Die Markierungen "Striche" fehlen in der Aufzeichnungs Bar](https://community.mobotix.com/t/die-markierungen-striche-fehlen-in-der-aufzeichnungs-bar/6747)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [May 5, 2023, 4:49am UTC](https://community.mobotix.com/t/die-markierungen-striche-fehlen-in-der-aufzeichnungs-bar/6747 "2023-05-05T04:49:22Z")
Die MOBOTIX Kameras können mit den folgenden Events eine Aufzeichnung in der MOBOTIX Cloud starten. Diese Kombination, der Nutzung der intelligenten Sensorik der MOBOTIX Kamera wird die Anzahl der Fehlalarme reduzieren u… --- ## [HOW TO: Lokale Anzeige in der MOBOTIX CLOUD aktivieren](https://community.mobotix.com/t/how-to-lokale-anzeige-in-der-mobotix-cloud-aktivieren/6575)
**Author:** [@Mx-StefanS](https://community.mobotix.com/u/Mx-StefanS)\ **Replies:** 0\ **Last updated:** [March 16, 2023, 11:01am UTC](https://community.mobotix.com/t/how-to-lokale-anzeige-in-der-mobotix-cloud-aktivieren/6575 "2023-03-16T11:01:03Z")
Dieser Artikel erklärt, wie Sie Kameras/Layouts auf einem lokalen Monitor anzeigen können, der mit einer Bridge oder einem Browser über ein lokales Netzwerk verbunden ist. Lokale Anzeige über Monitor Schließen Sie den… --- ## [HOW TO: Enable Local Display on the MOBOTIX CLOUD](https://community.mobotix.com/t/how-to-enable-local-display-on-the-mobotix-cloud/6574)
**Author:** [@Mx-StefanS](https://community.mobotix.com/u/Mx-StefanS)\ **Replies:** 0\ **Last updated:** [March 16, 2023, 10:46am UTC](https://community.mobotix.com/t/how-to-enable-local-display-on-the-mobotix-cloud/6574 "2023-03-16T10:46:56Z")
This article shows how to display cameras/layouts on a local monitor connected to a bridge or to a browser over a local network. Local Display via Monitor Connect the monitor to the MOBOTIX Bridge. Go to https://mo… --- ## [MOBOTIX Cloud Default Transmit Bandwidth Calculation](https://community.mobotix.com/t/mobotix-cloud-default-transmit-bandwidth-calculation/6520)
**Author:** [@MxAhmedY](https://community.mobotix.com/u/MxAhmedY)\ **Replies:** 0\ **Last updated:** [March 6, 2023, 10:28am UTC](https://community.mobotix.com/t/mobotix-cloud-default-transmit-bandwidth-calculation/6520 "2023-03-06T10:28:41Z")
When you add a new bridge to the cloud, by default the bandwidth setting is set to % of available which is 30 or 50, One of those. So unless somebody manually changes it to fixed, it will be on the default value. P.… --- ## [VMS Navigator - Welches VMS passt am besten?](https://community.mobotix.com/t/vms-navigator-welches-vms-passt-am-besten/6021)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [November 9, 2022, 10:49am UTC](https://community.mobotix.com/t/vms-navigator-welches-vms-passt-am-besten/6021 "2022-11-09T10:49:57Z")
--- ## [VMS Navigator - Which fits the best?](https://community.mobotix.com/t/vms-navigator-which-fits-the-best/6020)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [November 9, 2022, 10:49am UTC](https://community.mobotix.com/t/vms-navigator-which-fits-the-best/6020 "2022-11-09T10:49:26Z")
--- ## [Landing Page Cloud - Einstieg in die Cloud mit allen Infos und Links](https://community.mobotix.com/t/landing-page-cloud-einstieg-in-die-cloud-mit-allen-infos-und-links/5341)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [May 25, 2022, 5:04am UTC](https://community.mobotix.com/t/landing-page-cloud-einstieg-in-die-cloud-mit-allen-infos-und-links/5341 "2022-05-25T05:04:20Z")
Unsere Landing Page enthält die neuesten Informationen, beeindruckende Fallstudien und Präsentationen über die Cloud. Es gibt mehrere Kontaktformulare und Links zu unserem E-Campus, um das Cloud Zertifikat zu erwerben. … --- ## [Landing Page Cloud - All General infos](https://community.mobotix.com/t/landing-page-cloud-all-general-infos/5340)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [May 25, 2022, 5:01am UTC](https://community.mobotix.com/t/landing-page-cloud-all-general-infos/5340 "2022-05-25T05:01:42Z")
Our Landing Page contains the latest infos, Amazing Case Studies and Presentations about the Cloud. There are several contact forms and links to our E-Campus to get the Cloud Certificate. At the top customers can get w… --- ## [MOBOTIX CLOUD - Mein Kamera Model wird nicht unterstüzt](https://community.mobotix.com/t/mobotix-cloud-mein-kamera-model-wird-nicht-unterstuzt/4928)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [February 10, 2022, 7:50am UTC](https://community.mobotix.com/t/mobotix-cloud-mein-kamera-model-wird-nicht-unterstuzt/4928 "2022-02-10T07:50:03Z")
Die Cloud unterstützt eine Vielzahl von Kameraherstellern und Kameramodellen die mit dem Weltstandard ONVIF S conform sind. Im Idealfall erscheint ihre Kamera in dem Feld der „Verfügbaren Kameras“ und kann mit einem „Pl… --- ## [Verification Link is invalid - How to get a valid one?](https://community.mobotix.com/t/verification-link-is-invalid-how-to-get-a-valid-one/4772)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [January 3, 2022, 7:29am UTC](https://community.mobotix.com/t/verification-link-is-invalid-how-to-get-a-valid-one/4772 "2022-01-03T07:29:24Z")
In the MOBOTIX CLOUD, new users or accounts are invited via an email from no-reply@mobotixcloud.com. An activation link (URL) is embedded in this email. Users can activate the account/user via this activation link. For… --- ## [Einladungs Link ist abgelaufen - Was nun?](https://community.mobotix.com/t/einladungs-link-ist-abgelaufen-was-nun/4771)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [January 3, 2022, 7:23am UTC](https://community.mobotix.com/t/einladungs-link-ist-abgelaufen-was-nun/4771 "2022-01-03T07:23:51Z")
In der MOBOTIX CLOUD werden neue Benutzer oder Accounts mittels einer Email von no-reply@mobotixcloud.com eingeladen. In dieser Email ist ein Aktivierungs Link (URL) eingebettet. Benutzer können über diesen Aktivierungs… --- ## [MOBOTIX CLOUD - My camera is displayed as offline, what to do?](https://community.mobotix.com/t/mobotix-cloud-my-camera-is-displayed-as-offline-what-to-do/3560)
**Author:** [@Mx-StefanS](https://community.mobotix.com/u/Mx-StefanS)\ **Replies:** 0\ **Last updated:** [January 15, 2021, 9:27am UTC](https://community.mobotix.com/t/mobotix-cloud-my-camera-is-displayed-as-offline-what-to-do/3560 "2021-01-15T09:27:50Z")
From time to time, it may happen that a camera can be added to a MOBOTIX Bridge, but is displayed there as an offline camera . This is often due to a combination of different factors. Please check if the firmware of ca… --- ## [MOBOTIX CLOUD - Meine Kamera wird als offline angezeigt, was tun?](https://community.mobotix.com/t/mobotix-cloud-meine-kamera-wird-als-offline-angezeigt-was-tun/3559)
**Author:** [@Mx-StefanS](https://community.mobotix.com/u/Mx-StefanS)\ **Replies:** 0\ **Last updated:** [January 15, 2021, 9:08am UTC](https://community.mobotix.com/t/mobotix-cloud-meine-kamera-wird-als-offline-angezeigt-was-tun/3559 "2021-01-15T09:08:01Z")
Hin und wieder kann es vorkommen, dass eine Kamera zwar einer MOBOTIX Bridge hinzugefügt werden kann, aber dort als offline angezeigt wird. Oftmals liegt dies an einer Kombination verschiedener Faktoren. Prüfen Sie bi… --- ## [MOBOTIX CLOUD - How to get the firmware version of your bridge](https://community.mobotix.com/t/mobotix-cloud-how-to-get-the-firmware-version-of-your-bridge/3514)
**Author:** [@Mx-StefanS](https://community.mobotix.com/u/Mx-StefanS)\ **Replies:** 2\ **Last updated:** [February 21, 2022, 10:05am UTC](https://community.mobotix.com/t/mobotix-cloud-how-to-get-the-firmware-version-of-your-bridge/3514 "2022-02-21T10:05:31Z")
If you are asked to provide informations of your bridge, it is not always possible to see all of them in your account. That includes the installed firmware version. To view this information, you need to access the bridg… --- ## [MOBOTIX CLOUD - Wie finde ich die Firmware-Version meiner Bridge heraus](https://community.mobotix.com/t/mobotix-cloud-wie-finde-ich-die-firmware-version-meiner-bridge-heraus/3515)
**Author:** [@Mx-StefanS](https://community.mobotix.com/u/Mx-StefanS)\ **Replies:** 2\ **Last updated:** [February 21, 2022, 10:04am UTC](https://community.mobotix.com/t/mobotix-cloud-wie-finde-ich-die-firmware-version-meiner-bridge-heraus/3515 "2022-02-21T10:04:32Z")
Wenn Sie nach verschiedenen Informationen über Ihre Bridge gefragt werden, sind diese nicht immer alle über das Cloud-Portal einzusehen. Dies betrifft unter anderem auch die Firmware-Version. Um diese Information einzus… --- ## [Supported devices - Camera Device List](https://community.mobotix.com/t/supported-devices-camera-device-list/3457)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 1\ **Last updated:** [December 22, 2020, 11:33am UTC](https://community.mobotix.com/t/supported-devices-camera-device-list/3457 "2020-12-22T11:33:22Z")
Camera Device List Part 1 (camera vendor A up to H Vendor H up tp Z below) MOBOTIX supported Models Other Brands are below Make Model Known Issues Special Features Audio Preview Resolution Video Resolution Firmwar… --- ## [MOBOTIX CLOUD - How to replace a bridge](https://community.mobotix.com/t/mobotix-cloud-how-to-replace-a-bridge/3466)
**Author:** [@Mx-DirkG](https://community.mobotix.com/u/Mx-DirkG)\ **Replies:** 0\ **Last updated:** [December 22, 2020, 4:27pm UTC](https://community.mobotix.com/t/mobotix-cloud-how-to-replace-a-bridge/3466 "2020-12-22T16:27:04Z")
A Bridge Swap will replace an offline bridge with a new online bridge. Attached cameras will transfer to the new bridge in the dashboard. There are a few prerequisites for executing a bridge swap: There must be two b… [Previous page](https://community.mobotix.com/c/cloud/mobotix-cloud-faq/83.md?page=1)