# Self Service **URL:** https://community.mobotix.com/c/self-service/11.md [Latest](https://community.mobotix.com/latest.md) · [Categories](https://community.mobotix.com/categories.md) · [Tags](https://community.mobotix.com/tags.md) --- ## [About the Self Service category](https://community.mobotix.com/t/about-the-self-service-category/21)
**Author:** [@Mx-Community](https://community.mobotix.com/u/Mx-Community)\ **Replies:** 0
FAQs, troubleshooting and a lot of valuable information provided by MOBOTIX staff. --- ## [How TO: Step-by-Step | Utilized MOBOTIX VideoMotion Detection to help Out-Of-Home Screen Operation](https://community.mobotix.com/t/how-to-step-by-step-utilized-mobotix-videomotion-detection-to-help-out-of-home-screen-operation/10546)
**Author:** [@Mx-CliffO](https://community.mobotix.com/u/Mx-CliffO)\ **Replies:** 0\ **Last updated:** [July 19, 2026, 1:02pm UTC](https://community.mobotix.com/t/how-to-step-by-step-utilized-mobotix-videomotion-detection-to-help-out-of-home-screen-operation/10546 "2026-07-19T13:02:06Z")
This document proposes a cost-effective monitoring solution by utilizing the MOBOTIX Video Motion Windows feature to automatically detect changes in the visual state of an OOH display. By defining motion detection window… --- ## [Wie kann ich MOBOTIX Seriennummern in MAC Adressen konvertieren?](https://community.mobotix.com/t/wie-kann-ich-mobotix-seriennummern-in-mac-adressen-konvertieren/1187)
**Author:** [@Mx-DirkG](https://community.mobotix.com/u/Mx-DirkG)\ **Replies:** 1\ **Last updated:** [June 1, 2026, 5:19am UTC](https://community.mobotix.com/t/wie-kann-ich-mobotix-seriennummern-in-mac-adressen-konvertieren/1187 "2026-06-01T05:19:37Z")
Die Seriennummer (werkstellige IP) einer MOBOTIX Kamera dient zur eindeutigen identifizierung einer Kamera. Diese wird verwendet um den gesamten Lebenslauf einer Kamera zu dokumentieren, und ist auch zur Erstellung eines… --- ## [\[HowTo\] IP-Adresse in Mac-Adresse umrechnen und umgekehrt](https://community.mobotix.com/t/howto-ip-adresse-in-mac-adresse-umrechnen-und-umgekehrt/1764)
**Author:** [@Mx-BiancaW](https://community.mobotix.com/u/Mx-BiancaW)\ **Replies:** 1\ **Last updated:** [June 1, 2026, 5:18am UTC](https://community.mobotix.com/t/howto-ip-adresse-in-mac-adresse-umrechnen-und-umgekehrt/1764 "2026-06-01T05:18:46Z")
Um eine IP-Adresse in eine MAC-Adresse umzurechnen, oder umgekehrt, gehen Sie wie folgt vor: Die ersten drei Blöcke der MAC-Adresse sind für alle unsere Kameras identisch „00:03:C5“. Die drei weiteren ergeben sich aus d… --- ## [How can I find out the factory IP address of a camera?](https://community.mobotix.com/t/how-can-i-find-out-the-factory-ip-address-of-a-camera/98)
**Author:** [@Mx-ThomasV](https://community.mobotix.com/u/Mx-ThomasV)\ **Replies:** 4\ **Last updated:** [May 8, 2026, 11:12am UTC](https://community.mobotix.com/t/how-can-i-find-out-the-factory-ip-address-of-a-camera/98 "2026-05-08T11:12:45Z")
In order to receive a RMA for your camera, the factory IP address (which is the serial number of the camera) is needed. All MOBOTIX factory IP addresses start with 10. Example: 10.12.14.16 The factory address can be f… --- ## [How can I get the factory IP from the MAC address?](https://community.mobotix.com/t/how-can-i-get-the-factory-ip-from-the-mac-address/97)
**Author:** [@AdrianS](https://community.mobotix.com/u/AdrianS)\ **Replies:** 1\ **Last updated:** [May 8, 2026, 11:11am UTC](https://community.mobotix.com/t/how-can-i-get-the-factory-ip-from-the-mac-address/97 "2026-05-08T11:11:51Z")
The factory IP address of each MOBOTIX camera also corresponds to the Serial Number and thus it’s a unique identifier that can be used to track the product as well as to request an RMA. Moreover, the factory IP address … --- ## [Wie kann ich die werkseitige IP-Adresse einer Kamera ermitteln?](https://community.mobotix.com/t/wie-kann-ich-die-werkseitige-ip-adresse-einer-kamera-ermitteln/530)
**Author:** [@Mx-HannahR](https://community.mobotix.com/u/Mx-HannahR)\ **Replies:** 1\ **Last updated:** [May 8, 2026, 11:04am UTC](https://community.mobotix.com/t/wie-kann-ich-die-werkseitige-ip-adresse-einer-kamera-ermitteln/530 "2026-05-08T11:04:56Z")
Um eine RMA für Ihre Kamera zu erhalten, wird die werkseitige IP-Adresse (die Seriennummer der Kamera) benötigt. Alle werkseitigen IP-Adressen von MOBOTIX beginnen mit 10. Beispiel: 10.12.14.16 Die IP-Adresse kann fol… --- ## [IP Notify Format to configure Exposure settings](https://community.mobotix.com/t/ip-notify-format-to-configure-exposure-settings/4379)
**Author:** [@MXDanielG](https://community.mobotix.com/u/MXDanielG)\ **Replies:** 1\ **Last updated:** [March 5, 2026, 5:44am UTC](https://community.mobotix.com/t/ip-notify-format-to-configure-exposure-settings/4379 "2026-03-05T05:44:36Z")
Below are a list of entries converting the settings in the Setup Menu to those that should be used when using API commands to configure exposure setting IP Notify Type: Custom Configuration Destination Address: localho… --- ## [After restarting, cameras in the Mx4 and Mx5 series display the year 2000 as the system time](https://community.mobotix.com/t/after-restarting-cameras-in-the-mx4-and-mx5-series-display-the-year-2000-as-the-system-time/10204)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [January 26, 2026, 6:05am UTC](https://community.mobotix.com/t/after-restarting-cameras-in-the-mx4-and-mx5-series-display-the-year-2000-as-the-system-time/10204 "2026-01-26T06:05:10Z")
Camera system time is set to the year 2000. The incorrect time can cause various issues, such as recording problems, start-up boot problems (emergency system) or any other issues that require the correct time for communi… --- ## [Kamera der Mx4 und Mx5 Serie zeigt nach Neustart das Jahr 2000 als Systemzeit](https://community.mobotix.com/t/kamera-der-mx4-und-mx5-serie-zeigt-nach-neustart-das-jahr-2000-als-systemzeit/10203)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [January 26, 2026, 5:59am UTC](https://community.mobotix.com/t/kamera-der-mx4-und-mx5-serie-zeigt-nach-neustart-das-jahr-2000-als-systemzeit/10203 "2026-01-26T05:59:17Z")
Systemzeit der Kamera ist im Jahr 2000 Durch die falsche Uhrzeit können unterschiedliche Effekte auftreten wie Aufzeichnungsprobleme, Start-Bootprobleme (Notfallsystem) oder alle Dinge die bei der Kommunikation eine korr… --- ## [Aufzeichnung / Ordner ins ManagementCenter einbinden](https://community.mobotix.com/t/aufzeichnung-ordner-ins-managementcenter-einbinden/10155)
**Author:** [@Mx-ChrisL](https://community.mobotix.com/u/Mx-ChrisL)\ **Replies:** 0\ **Last updated:** [January 7, 2026, 10:39am UTC](https://community.mobotix.com/t/aufzeichnung-ordner-ins-managementcenter-einbinden/10155 "2026-01-07T10:39:13Z")
Sofern Sie Aufzeichnungen auf einem Datenträger haben und diese im MxManagementCenter betrachten wollen, können sie diesen Ordner ins MxManagementCenter einbinden um dort dann die Recherche zu betreiben oder Teilausschni… --- ## [\[HowTo\] FTP-Profil anlegen und mit der Zeitsteuerung abrufen](https://community.mobotix.com/t/howto-ftp-profil-anlegen-und-mit-der-zeitsteuerung-abrufen/1817)
**Author:** [@Mx-BiancaW](https://community.mobotix.com/u/Mx-BiancaW)\ **Replies:** 3\ **Last updated:** [November 7, 2025, 7:53am UTC](https://community.mobotix.com/t/howto-ftp-profil-anlegen-und-mit-der-zeitsteuerung-abrufen/1817 "2025-11-07T07:53:39Z")
Um ein FTP-Profil mit Hilfe der Zeitsteuerung zu übertragen, gehen Sie bitte wie folgt vor: Definieren Sie zunächst ein FTP-Profil unter „Admin Menü -\> Übertragungsprofile -\> FTP-Profile“. Testen Sie dieses Profil über… --- ## [Arten der Zeitsynchronisation von MOBOTIX Kameras](https://community.mobotix.com/t/arten-der-zeitsynchronisation-von-mobotix-kameras/355)
**Author:** [@Mx-AlexW](https://community.mobotix.com/u/Mx-AlexW)\ **Replies:** 1\ **Last updated:** [October 24, 2025, 5:12am UTC](https://community.mobotix.com/t/arten-der-zeitsynchronisation-von-mobotix-kameras/355 "2025-10-24T05:12:18Z")
Intro Kameras sollten zeitsynchron sein, um sicher zu gehen, dass das aufgenommene Filmmaterial korrekte Zeitstempel hat. Dies wird beispielsweise wichtig, wenn das Filmmaterial der Polizei übergeben wird oder, wenn man… --- ## [Move-Kameras ONVIF-Streaming per HTTPS](https://community.mobotix.com/t/move-kameras-onvif-streaming-per-https/10013)
**Author:** [@Mx-ChrisL](https://community.mobotix.com/u/Mx-ChrisL)\ **Replies:** 0\ **Last updated:** [October 20, 2025, 6:44am UTC](https://community.mobotix.com/t/move-kameras-onvif-streaming-per-https/10013 "2025-10-20T06:44:19Z")
Möchte man von einer MOVE-Kamera einen Stream abholen unter Nutzung des HTTPS-Protokolls, so muss zuvor FFMPEG auf dem PC installiert werden. FFMPEG installieren: Laden sie sich das full-package von folgender Seite: … --- ## [Ältere Kameras zeichnen nicht gerne auf](https://community.mobotix.com/t/altere-kameras-zeichnen-nicht-gerne-auf/9990)
**Author:** [@Paul](https://community.mobotix.com/u/Paul)\ **Replies:** 0\ **Last updated:** [October 10, 2025, 9:47am UTC](https://community.mobotix.com/t/altere-kameras-zeichnen-nicht-gerne-auf/9990 "2025-10-10T09:47:03Z")
Das Einrichten einer Kamera zur Aufzeichnung auf einem WIN-PC ist mit der Beschreibung auf den Seiten 266 ff. möglich, aber nicht besonders leicht. Trotzdem kann man nach einigen Versuchen eine… --- ## [How to format an SD Card using the camera](https://community.mobotix.com/t/how-to-format-an-sd-card-using-the-camera/1402)
**Author:** [@Mx-MichaelS](https://community.mobotix.com/u/Mx-MichaelS)\ **Replies:** 2\ **Last updated:** [September 30, 2025, 1:23pm UTC](https://community.mobotix.com/t/how-to-format-an-sd-card-using-the-camera/1402 "2025-09-30T13:23:45Z")
There are some steps that need to be done before the SD card can be formatted from the camera. Note: Further infos about formate large SD Cards with 1 T Byte and more and how to format multiple SD Cards at once are des… --- ## [Emergency Power Mode, What Now?](https://community.mobotix.com/t/emergency-power-mode-what-now/8837)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 2\ **Last updated:** [January 18, 2025, 5:46pm UTC](https://community.mobotix.com/t/emergency-power-mode-what-now/8837 "2025-01-18T17:46:51Z")
If you connect the camera, Power Emergency Mode may be active under certain circumstances. This means that you will not see a live image, but a warning message and the camera will only be operational to a very limited ex… --- ## [SIP call does not work](https://community.mobotix.com/t/sip-call-does-not-work/201)
**Author:** [@AdrianS](https://community.mobotix.com/u/AdrianS)\ **Replies:** 1\ **Last updated:** [January 17, 2025, 12:25pm UTC](https://community.mobotix.com/t/sip-call-does-not-work/201 "2025-01-17T12:25:16Z")
SIP Call does not work Introduction MOBOTIX cameras support the SIP protocol to make calls as Actions in case of Events or as Time Tasks. It is also commonly used in combination with the Door Station to route calls whe… --- ## [Overview of MOBOTIX special hand tools](https://community.mobotix.com/t/overview-of-mobotix-special-hand-tools/138)
**Author:** [@Mx-ThomasV](https://community.mobotix.com/u/Mx-ThomasV)\ **Replies:** 7\ **Last updated:** [November 5, 2024, 10:41pm UTC](https://community.mobotix.com/t/overview-of-mobotix-special-hand-tools/138 "2024-11-05T22:41:13Z")
For some camera models, special tools are included in the standard delivery. The tools are listed below, most of them also can be ordered as spare parts. module wrench (black) \[lens wrench (black)\]\[lens wrench (black)… --- ## [How to play a sound on another camera using an HTTP IP Notify](https://community.mobotix.com/t/how-to-play-a-sound-on-another-camera-using-an-http-ip-notify/63)
**Author:** [@MatteoL](https://community.mobotix.com/u/MatteoL)\ **Replies:** 3\ **Last updated:** [October 24, 2024, 7:04pm UTC](https://community.mobotix.com/t/how-to-play-a-sound-on-another-camera-using-an-http-ip-notify/63 "2024-10-24T19:04:13Z")
In the following example we will see how to send an IP notify message to another camera with the instructions to play a sound file called “Alarm”. Camera B does not require any configuration because the sound file “Alarm… --- ## [Independent Dual Streams from Mobotix Cameras](https://community.mobotix.com/t/independent-dual-streams-from-mobotix-cameras/6104)
**Author:** [@MXDanielG](https://community.mobotix.com/u/MXDanielG)\ **Replies:** 0\ **Last updated:** [November 30, 2022, 4:50pm UTC](https://community.mobotix.com/t/independent-dual-streams-from-mobotix-cameras/6104 "2022-11-30T16:50:04Z")
The question often arises on how to independently stream the image from cameras with two images particularly in the case when the image sensors may have completely different views such as with the S16 and S74 or flex mou… --- ## [Wenn Sie keine Apple Push-Benachrichtungen erhalten](https://community.mobotix.com/t/wenn-sie-keine-apple-push-benachrichtungen-erhalten/553)
**Author:** [@Mx-Community](https://community.mobotix.com/u/Mx-Community)\ **Replies:** 0\ **Last updated:** [August 31, 2018, 2:02pm UTC](https://community.mobotix.com/t/wenn-sie-keine-apple-push-benachrichtungen-erhalten/553 "2018-08-31T14:02:05Z")
Wenn SIe keine Apple Push-Benachrichtigungen sehen, wenn Sie mit einem Netzwerk verbunden sind, wenden Sie sich an Ihren Netzwerkadministrator. Wichtig: Als Grundvoraussetzung muss ab dem 21.06.2024 muss ein Kamera Fir… --- ## [How to change the Camera's SD Card](https://community.mobotix.com/t/how-to-change-the-cameras-sd-card/1404)
**Author:** [@Mx-MichaelS](https://community.mobotix.com/u/Mx-MichaelS)\ **Replies:** 0\ **Last updated:** [July 1, 2019, 2:39pm UTC](https://community.mobotix.com/t/how-to-change-the-cameras-sd-card/1404 "2019-07-01T14:39:58Z")
In the event ths SD Card provided with the camera is defective or the 4Gb are not enough for your project, there are some steps to be followed in order to exchange the SD Card correctly. Note: Further infos about forma… --- ## [How to complete the auto configuration with a Door Station and a Keypad](https://community.mobotix.com/t/how-to-complete-the-auto-configuration-with-a-door-station-and-a-keypad/80)
**Author:** [@AdrianS](https://community.mobotix.com/u/AdrianS)\ **Replies:** 1\ **Last updated:** [June 10, 2024, 12:14pm UTC](https://community.mobotix.com/t/how-to-complete-the-auto-configuration-with-a-door-station-and-a-keypad/80 "2024-06-10T12:14:20Z")
How to complete the auto configuration with a Door Station and a Keypad Once the initial auto-configuration is over and when there is at least one Keypad in the system you are required to: Enter a Super PIN Registe… --- ## [Dual Streaming Thermal and Optical with FW 7.3.2.76](https://community.mobotix.com/t/dual-streaming-thermal-and-optical-with-fw-7-3-2-76/7007)
**Author:** [@MXDanielG](https://community.mobotix.com/u/MXDanielG)\ **Replies:** 0\ **Last updated:** [July 7, 2023, 11:10am UTC](https://community.mobotix.com/t/dual-streaming-thermal-and-optical-with-fw-7-3-2-76/7007 "2023-07-07T11:10:08Z")
It is now possible to independently stream the optical and thermal sensors of a P7 dual sensor camera with firmware 7.3.2.76. This guide will help you configure that option if this is required. Before starting the camer… --- ## [Connect/encrypt media converter Mx-ETP1A-2601-SET](https://community.mobotix.com/t/connect-encrypt-media-converter-mx-etp1a-2601-set/8032)
**Author:** [@MXDanielG](https://community.mobotix.com/u/MXDanielG)\ **Replies:** 0\ **Last updated:** [February 8, 2024, 10:14am UTC](https://community.mobotix.com/t/connect-encrypt-media-converter-mx-etp1a-2601-set/8032 "2024-02-08T10:14:38Z")
As a replacement to the Mx2Wire we now offer the new Mx-ETP1A-2601-SET. All sets come with a factory default encryption key that will allow the connection of a single set straight out of the box. When using several sets … --- ## [HOW-TO\] Set up remote access for the Move NVR](https://community.mobotix.com/t/how-to-set-up-remote-access-for-the-move-nvr/8030)
**Author:** [@MXDanielG](https://community.mobotix.com/u/MXDanielG)\ **Replies:** 0\ **Last updated:** [February 8, 2024, 10:01am UTC](https://community.mobotix.com/t/how-to-set-up-remote-access-for-the-move-nvr/8030 "2024-02-08T10:01:14Z")
In order to view the Move NVR’s cameras and recordings even if you are not on the local network, you must set up remote access. The following ports of the Move-NVR must be forwarded in the router/firewall. HTTP Port: 8… --- ## [Bootmenüoptionen der P6 und P7 Kamera Serie](https://community.mobotix.com/t/bootmenuoptionen-der-p6-und-p7-kamera-serie/2036)
**Author:** [@Mx-StefanS](https://community.mobotix.com/u/Mx-StefanS)\ **Replies:** 0\ **Last updated:** [December 27, 2019, 1:02pm UTC](https://community.mobotix.com/t/bootmenuoptionen-der-p6-und-p7-kamera-serie/2036 "2019-12-27T13:02:49Z")
Als Standardoption beim Start der Kamera, läuft diese im DHCP-Client Modus und versucht eine IP-Adresse von einem DHCP-Server zu bekommen. Um die Kamera in einem anderen Modus zu starten muss das Boot-Menü aktiviert wer… --- ## [Temperaturproblem T26, LEDs dekativieren, Beleuchtung T26 nach Zeitplan](https://community.mobotix.com/t/temperaturproblem-t26-leds-dekativieren-beleuchtung-t26-nach-zeitplan/6669)
**Author:** [@Mx-ChrisL](https://community.mobotix.com/u/Mx-ChrisL)\ **Replies:** 1\ **Last updated:** [November 16, 2023, 7:50pm UTC](https://community.mobotix.com/t/temperaturproblem-t26-leds-dekativieren-beleuchtung-t26-nach-zeitplan/6669 "2023-11-16T19:50:59Z")
Bei manchen Türstationen kann es beim Betrieb mit direkter Sonneneinstrahlung, teils zu hohen Systemtemperauturen und damit zu Ausfällen der Kamera kommen (zB antrazithfarbene T26 auf der Südseite eines Gebäudes install… --- ## [MxMessage direkt per HTTP-API versenden (durch ein Fremdsystem z.B.)](https://community.mobotix.com/t/mxmessage-direkt-per-http-api-versenden-durch-ein-fremdsystem-z-b/2957)
**Author:** [@Mx-MaikC](https://community.mobotix.com/u/Mx-MaikC)\ **Replies:** 0\ **Last updated:** [August 6, 2020, 8:40am UTC](https://community.mobotix.com/t/mxmessage-direkt-per-http-api-versenden-durch-ein-fremdsystem-z-b/2957 "2020-08-06T08:40:21Z")
In manchen Fällen ist es von nöten, eine MxMessage von einem Fremdsystem an die Kamera zu senden, damit diese z.B. einen Ausgang einer Output-Box schalten kann. Die API hierfür lautet wie folgt: http://Benutzer:Passwor… [Next page](https://community.mobotix.com/c/self-service/11.md?page=1)