# Bug report for Mx-VD1A-4-IR with firmware mb20190711RP and Genetec 5.7 SR4 (5.7.946.15)

**URL:** <https://community.mobotix.com/t/bug-report-for-mx-vd1a-4-ir-with-firmware-mb20190711rp-and-genetec-5-7-sr4-5-7-946-15/1664>\
**Category:** Administration\
**Created:** [September 13, 2019, 1:35pm UTC](https://community.mobotix.com/t/bug-report-for-mx-vd1a-4-ir-with-firmware-mb20190711rp-and-genetec-5-7-sr4-5-7-946-15/1664 "2019-09-13T13:35:41Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![lepere](https://avatars.discourse-cdn.com/v4/letter/l/ea666f/32.png) [@lepere](https://community.mobotix.com/u/lepere)\
**Post date:** [September 13, 2019, 1:35pm UTC](https://community.mobotix.com/t/bug-report-for-mx-vd1a-4-ir-with-firmware-mb20190711rp-and-genetec-5-7-sr4-5-7-946-15/1664/1 "2019-09-13T13:35:41Z")

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Hiall  
I’am not sure where in can post a bug report… nevertheless: I try it here.

I recently installed the last firmware mb20190711RP on a Mx-VD1A-4-IR Mobotix cam.  
After that, I can’t see the camera direct video within Genetec Software.  
When I try directly on the camera throught a web Brower, I get the direct camera image, meaning that the camera is ok, but nothing in Genetec just à black screen.  
I’ve been back to the old camera firmware mb20181025RP and got the situation Ok : The camera direct video is available within Genetec software !

Is there a mistake with this newest Firmware ?

Answer will be appreciated.  
Regards.