# Camera Not Connecting After Relocation

**URL:** <https://community.mobotix.com/t/camera-not-connecting-after-relocation/9926>\
**Category:** MOBOTIX MOVE and NVR - Discussion\
**Tags:** troubleshooting\
**Created:** [September 25, 2025, 6:35am UTC](https://community.mobotix.com/t/camera-not-connecting-after-relocation/9926 "2025-09-25T06:35:25Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![thiendinh](https://avatars.discourse-cdn.com/v4/letter/t/6a8cbe/32.png) [@thiendinh](https://community.mobotix.com/u/thiendinh)\
**Post date:** [September 25, 2025, 6:35am UTC](https://community.mobotix.com/t/camera-not-connecting-after-relocation/9926/1 "2025-09-25T06:35:26Z")

</div>

We recently moved our IP camera to a new location. All components—including the camera, PoE switch, router, and network settings—remain unchanged.

At the new location:

- The camera **cannot connect to the network**. I can’t ping it or access it via its IP address.

- Other devices (laptops, smartphones, etc.) **connect to the router without any issues**.

**Troubleshooting steps taken:**

- I performed a **factory reset** by pressing the camera’s default button for over 20 seconds. The camera powered off and on (LEDs turned off and then back on).

- Upon powering up:

I’ve tested and confirmed that the **PoE switch, router, and network cables are all working properly**.

---

<div class="post-metadata">

**Author:** ![thiendinh](https://avatars.discourse-cdn.com/v4/letter/t/6a8cbe/32.png) [@thiendinh](https://community.mobotix.com/u/thiendinh)\
**Post date:** [September 25, 2025, 6:37am UTC](https://community.mobotix.com/t/camera-not-connecting-after-relocation/9926/2 "2025-09-25T06:37:35Z")

</div>

Add camera’s model: Mx-VD1A-4-IR