# Cloud Reseller Account - First Steps and add Users **URL:** \ **Category:** MOBOTIX CLOUD - FAQ\ **Tags:** email, gdpr, billing\ **Created:** [June 24, 2021, 6:02am UTC](https://community.mobotix.com/t/cloud-reseller-account-first-steps-and-add-users/4139 "2021-06-24T06:02:52Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![Mx-JoergS](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.mobotix.com/mx-joergs/32/10425_2.png) [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Post date:** [June 24, 2021, 6:02am UTC](https://community.mobotix.com/t/cloud-reseller-account-first-steps-and-add-users/4139/1 "2021-06-24T06:02:53Z")
In the article, we will look at the reseller initial registration and how additional users can be added to this cloud reseller account. The first steps after a partner gets a reseller account are as follows. ## 1. **Sign the Reseller Agreement** This Agreement regulates the basic principles of the cooperation between the contracting parties, such as remuneration and method of payment, duration and termination of the contract, as well as data protection and data processing. By signing this agreement, both parties commit not to violate applicable laws, e.g. in connection with weapons of mass destruction, child pornography, terrorism, drug trafficking, etc. By signing this agreement you do not enter into any commercial obligation; neither a minimum turnover nor a minimum order quantity is defined, nor is the actual use of the service or the sale of a “Bridge” required. The agreement is valid for two years and will renew automatically ## 2. **MOBOTIX creates a new Cloud Reseller Account.** **Important:** Partner provide a Email Address which is not used already in any Reseller or Sub Account. We require a **unique Email Address** as a User. > [@Email Suffix to use one Email Account for different Sub Accounts](https://community.mobotix.com/t/email-suffix-to-use-one-email-account-for-different-sub-accounts/4588): > > To uniquely identify a user, the MOBOTIX Cloud requires a unique email address that can only be assigned to one user, just like any other common online service (e.g. Ebay, Facebook, Twitter …). In some cases, however, it is necessary that a user has a unique Email Address for each MOBOTIX CLOUD Reseller- or Sub accounts. During the User- or Account creation you will get the follow error message: Please Enter a different Email Address. The one you have entered is already in use. ## 3. **The applicant** (partner email) receives an automatic **invitation email from- [No-Reply@mobotixcloud.com](mailto:No-Reply@mobotixcloud.com).** ![Screenshot 2021-06-24 at 07.22.06](https://canada1.discourse-cdn.com/flex030/uploads/mobotix/original/2X/0/07dfe2a967e6ed69cb68d976d26b57f6493e2355.png) ## 4. **Partner activates his account** by creating his personal password. > **ATTENTION:** For security reasons, the activation **link is only active for a maximum of 48 hours!** ## 5. **Partner can then log in** with his email and the newly created password at [www.mobotixcloud.com](http://www.mobotixcloud.com). ![Screenshot 2021-06-24 at 06.58.24](https://canada1.discourse-cdn.com/flex030/uploads/mobotix/original/2X/a/ad400932ff8801d92cb8c3a21c1503435f10c432.png) ## 6. In this Cloud Reseller Account the partner can essentially: • Create additional users in his Cloud Reseller Account, e.g. an employee of his company, and assign them the appropriate rights, up to admin rights. > **Fast Track:** We recommend to use in **the first Cloud Project** our [Professional Service](https://www.mobotix.com/en/professional-services) , to work together with our Experts in your first project. This is the most efficient way to get start with the MOBOTIX CLOUD. Please contact [sales@mobotix.com](mailto:sales@mobotix.com) and ask for [Professional Service](https://www.mobotix.com/en/professional-services) ![Screenshot 2021-06-24 at 06.55.43](https://canada1.discourse-cdn.com/flex030/uploads/mobotix/original/2X/3/37d15dd0b6cb28b1767526bb39ce330d001e0eb8.png) ![Screenshot 2021-06-24 at 06.55.52](https://canada1.discourse-cdn.com/flex030/uploads/mobotix/original/2X/3/33a127813610b2f1198307e352d159531e557380.png) ![Screenshot 2021-06-24 at 06.56.01](https://canada1.discourse-cdn.com/flex030/uploads/mobotix/original/2X/e/ecd9b9763084b5ac95bfa3dc4a0a959852ae8855.png) • Create sub-accounts for his customers, e.g. car dealer BMW Mustermann. \* In the Sub Account Settings, check whether the functions are activated or deactivated accordingly. Here, for example, you can define whether the admin of the end customer is allowed to make changes to billing-relevant things at all, such as adding cameras, changing the resolution, activating analytics, etc. > **IMPORTANT:** For annual or multi-year billing periods, we **generally recommend switching off the billing-relevant settings (Disabling Billing).** ![Screenshot 2024-01-15 at 08.54.06](https://canada1.discourse-cdn.com/flex030/uploads/mobotix/original/2X/d/dbd0e03567f557162676d68ead1fedb2faaaa3b2.png) **More details on billing-relevant settings of the sub account:** > [@Sub account settings - Switch off billing-relevant options for the end customer (Disabling Billing)](https://community.mobotix.com/t/sub-account-settings-switch-off-billing-relevant-options-for-the-end-customer-disabling-billing/7925): > > In the sub-account of the cloud, the reseller can set the option / right whether the end customer is allowed to make billing-relevant settings in his sub-account or not. In most cases, we recommend deactivating the billing-relevant settings to prevent the end customer from unknowingly making settings in his account that also affect the monthly or annual billing. Especially for sub accounts that have annual or even multi-year billing periods, it is highly advisable to switch off these settings,… • Perform failure monitoring as well as maintenance activities on the customer’s systems. We have a great introduction to how the initial commissioning takes place in a training video in our E-Campus area (partners can register there for FREE)! [Online Courses | MOBOTIX AG](https://mobotix-ecampus.com/#/) ![Screenshot 2021-06-24 at 07.49.41](https://canada1.discourse-cdn.com/flex030/uploads/mobotix/original/2X/f/feacd3f1a790bee55929396a0138e8370adf9e63.jpeg) After the initial setup of the customer system, the partner should enable the privacy mode for the end customer account. This allows the admin of the sub-account (end customer e.g. car dealer BMW Mustermann) to set access to his live and recorded images to Privacy Mode. The partner is then no longer able to view the sensitive live images and recordings. If required, the end customer can temporarily suspend this privacy protection for e.g. image settings for the partner. The control is 100% with the end customer and cannot be circumvented by the partner! > [@GDPR - Privacy and Audit User (Log)](https://community.mobotix.com/t/gdpr-privacy-and-audit-user-log/3526): > > Privacy and user transparency The cloud offers two great mechanisms to protect the privacy of the cloud owner on the one hand, and on the other hand, every access to the cloud account is recorded in a logbook (audit log). This also allows periodic audits by data protection or works council to be carried out on the system to ensure compliance with data protection guidelines. Private mode: Each sub-account can activate its own privacy mode, ensuring that only users of the account can access the… **The typical answers to questions about data protection:** > [@MOBOTIX CLOUD - Data protection FAQ](https://community.mobotix.com/t/mobotix-cloud-data-protection-faq/8586): > > This article deals with typical questions about the MOBOTIX Cloud and data protection: How long are log files kept? (accesses, changes, activations) Log files are stored for 30 days and then deleted using the ring buffer procedure, so only the last 30 days are accessible. Where are the data centres for the cloud located? The data centre for DACH customers is in Frankfurt, recognisable by the URL [C013.mobotixcloud.com](http://C013.mobotixcloud.com) 2. You can find other data centres here: [MOBOTIX CLOUD - Data centre w…](https://community.mobotix.com/t/mobotix-cloud-data-centre-worldwide/8587/1) ## **Important for billing:** The billing of a camera is activated as soon as it is registered in the Cloud beyond the end of the month. **Billing is only terminated** as soon as the **camera** has been “ **deleted** ” from the account and all resources occupied by the camera in the Cloud are released! For that the User have to use the “Trashcan” Symbol in the camera to remove the specific camera from the Dashboard. ![Screenshot 2024-01-03 at 08.14.53](https://canada1.discourse-cdn.com/flex030/uploads/mobotix/original/2X/c/c4f0d38ca54fd395f2d2df5d04eb590a7331242a.png) **UnPlugin the camera** from the bridge **is not sufficient to interrupt the billing** of the cloud service for this camera! ![image](https://canada1.discourse-cdn.com/flex030/uploads/mobotix/original/2X/c/ca015cd42ca4e964ff399b2cc9391df4d799279c.png) > [@Cloud billing - start and termination of the cloud service](https://community.mobotix.com/t/cloud-billing-start-and-termination-of-the-cloud-service/6039): > > How does cloud billing work? Essentially, the partner is invoiced per camera and selected service per month in advance. Billing per camera starts as soon as the camera is registered in the cloud at the end of the month. Until the time the partner explicitly deletes the camera from the account. When the camera is deleted, all data and resources that the camera occupies in the cloud are irrevocably and permanently deleted. After that, a final invoice of the month is sent. Unplugging" or switchi… > [@MOBOTIX CLOUD - Invoicing Process Details - ENG](https://community.mobotix.com/t/mobotix-cloud-invoicing-process-details-eng/8120): > > Invoicing of Cloud Service VSaaS – Video Surveillance as a Service  Advanced Payment this article Explains in details how the Invoicing will take place and which type of Details infos the partner will get from us. We as MOBOTIX deliver monthly the follow documents to the Partner: A SAP invoice with the total amount of the Cloud Service as pdf. We deliver typically four CSV files with detailed information about the cloud billing. This enables the partner to check in detail which costs have b…