# hardware reset M12

**URL:** <https://community.mobotix.com/t/hardware-reset-m12/6739>\
**Category:** Uncategorized\
**Created:** [May 3, 2023, 7:29am UTC](https://community.mobotix.com/t/hardware-reset-m12/6739 "2023-05-03T07:29:51Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![zerodax](https://avatars.discourse-cdn.com/v4/letter/z/d2c977/32.png) [@zerodax](https://community.mobotix.com/u/zerodax)\
**Post date:** [May 3, 2023, 7:29am UTC](https://community.mobotix.com/t/hardware-reset-m12/6739/1 "2023-05-03T07:29:51Z")

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hi all, I have a mobotix M12 camera which is on but cannot be reached via the web although it is on. How can I do a hardware reset?

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**Author:** ![Mx-BiancaW](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.mobotix.com/mx-biancaw/32/4608_2.png) [@Mx-BiancaW](https://community.mobotix.com/u/Mx-BiancaW)\
**Post date:** [May 10, 2023, 12:54pm UTC](https://community.mobotix.com/t/hardware-reset-m12/6739/2 "2023-05-10T12:54:49Z")

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Hi @zerodax,

the procedure is described in the User Manual starting on page 81:

> [@M12 Benutzerhandbuch DE](https://community.mobotix.com/t/m12-benutzerhandbuch-de/3136):
>
> [M12\_Teil1.pdf](https://community.mobotix.com/uploads/short-url/wql1kBoSauHUZm42jAvOZ8GIpbP.pdf) (3.0 MB) [M12\_Teil2.pdf](https://community.mobotix.com/uploads/short-url/9zNhYuXKD2uAbfL7kOfP3j74vCp.pdf) (4.3 MB)

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<div class="post-metadata">

**Author:** ![MX-AngelC](https://avatars.discourse-cdn.com/v4/letter/m/53a042/32.png) [@MX-AngelC](https://community.mobotix.com/u/MX-AngelC)\
**Post date:** [May 12, 2023, 1:08pm UTC](https://community.mobotix.com/t/hardware-reset-m12/6739/3 "2023-05-12T13:08:10Z")

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Remember that this M12 is no longer supported and it will be best to take advantage of the upgrade program to replace your old Mobotix camera with a newer model at a discount price

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**Author:** ![zerodax](https://avatars.discourse-cdn.com/v4/letter/z/d2c977/32.png) [@zerodax](https://community.mobotix.com/u/zerodax)\
**Post date:** [May 14, 2023, 12:11pm UTC](https://community.mobotix.com/t/hardware-reset-m12/6739/4 "2023-05-14T12:11:28Z")

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thanks for your kindness i solved my problem.

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**Author:** ![zerodax](https://avatars.discourse-cdn.com/v4/letter/z/d2c977/32.png) [@zerodax](https://community.mobotix.com/u/zerodax)\
**Post date:** [May 14, 2023, 12:13pm UTC](https://community.mobotix.com/t/hardware-reset-m12/6739/5 "2023-05-14T12:13:10Z")

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Thank you, I received the offer but I don’t have the money to buy it