# How to restore the factory settings when the camera forgets the password **URL:** \ **Category:** Administration\ **Created:** [November 3, 2021, 7:34am UTC](https://community.mobotix.com/t/how-to-restore-the-factory-settings-when-the-camera-forgets-the-password/4556 "2021-11-03T07:34:37Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Ron](https://avatars.discourse-cdn.com/v4/letter/r/ecae2f/32.png) [@Ron](https://community.mobotix.com/u/Ron)\ **Post date:** [November 3, 2021, 7:34am UTC](https://community.mobotix.com/t/how-to-restore-the-factory-settings-when-the-camera-forgets-the-password/4556/1 "2021-11-03T07:34:37Z")
![77460f183cbd60af762104eecd8f9ba](https://canada1.discourse-cdn.com/flex030/uploads/mobotix/original/2X/e/e2942f4b710d3b36b793322a10e531f97026cc4c.jpeg) ![c6a471f2fd6712c4c3d96cc0ad14082](https://canada1.discourse-cdn.com/flex030/uploads/mobotix/original/2X/6/66542a66141223353e48ad337a74863015c865b1.jpeg) ---
**Author:** ![Mx-DirkG](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.mobotix.com/mx-dirkg/32/1343_2.png) [@Mx-DirkG](https://community.mobotix.com/u/Mx-DirkG)\ **Post date:** [November 3, 2021, 7:37am UTC](https://community.mobotix.com/t/how-to-restore-the-factory-settings-when-the-camera-forgets-the-password/4556/2 "2021-11-03T07:37:26Z")
Hi Ron, please see this article for help with the admin login cedentials: > [@I have lost or forgotten my password. What can i do?](https://community.mobotix.com/t/i-have-lost-or-forgotten-my-password-what-can-i-do/1104): > > I have lost or forgotten my password. What can i do? The default user and password for a MOBOTIX camera is user : admin password : meinsm It is recommended that you change the password the first time you access your camera to secure the access to the configuration and recordings. Note that once the password has been changed there is no way to recover it in case of forgetfulness. MOBOTIX has not way to access your password as there are no backdoors in our cameras. For security reasons the …