# I have lost or forgotten my password. What can i do?

**URL:** <https://community.mobotix.com/t/i-have-lost-or-forgotten-my-password-what-can-i-do/1104>\
**Category:** Self Service\
**Tags:** password, troubleshooting, cyber-security\
**Created:** [April 3, 2019, 12:54pm UTC](https://community.mobotix.com/t/i-have-lost-or-forgotten-my-password-what-can-i-do/1104 "2019-04-03T12:54:51Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Mx-DirkG](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.mobotix.com/mx-dirkg/32/1343_2.png) [@Mx-DirkG](https://community.mobotix.com/u/Mx-DirkG)\
**Post date:** [April 3, 2019, 12:58pm UTC](https://community.mobotix.com/t/i-have-lost-or-forgotten-my-password-what-can-i-do/1104/2 "2019-04-03T12:58:57Z")

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> [@New firmware 5.1.0.x: force password change](https://community.mobotix.com/t/new-firmware-5-1-0-x-force-password-change/358):
>
> The new GDPR (General Data Protection Regulation), currently enforced in Europe, raises the bar for the minimum cyber security requirements. In order to increase protection for any potential target, the user should be now forced to change the password of his devices (i.e. MOBOTIX Camera) during the first installation. With the new firmware 5.1.0.x, MOBOTIX cameras comply to such a requirement. In fact, when you access the web GUI (Graphical User Interface) for the first time, the camera will pr…

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