# M73 camera (all P7 cameras) are shown as OFFLINE after being added

**URL:** <https://community.mobotix.com/t/m73-camera-all-p7-cameras-are-shown-as-offline-after-being-added/6910>\
**Category:** MOBOTIX CLOUD - FAQ\
**Created:** [June 13, 2023, 6:41am UTC](https://community.mobotix.com/t/m73-camera-all-p7-cameras-are-shown-as-offline-after-being-added/6910 "2023-06-13T06:41:24Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Mx-JoergS](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.mobotix.com/mx-joergs/32/10425_2.png) [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\
**Post date:** [June 13, 2023, 6:41am UTC](https://community.mobotix.com/t/m73-camera-all-p7-cameras-are-shown-as-offline-after-being-added/6910/1 "2023-06-13T06:41:24Z")

</div>

If cameras of the **P7 Family** with the current **firmware version 7.3.2.76** are newly integrated into the Cloud, the camera first **appears as offline** in the Cloud Dashboard.

 ![Screenshot 2023-06-13 at 08.25.48](https://canada1.discourse-cdn.com/flex030/uploads/mobotix/original/2X/b/b5f4232cb2f74f08786ea174e51fd0dbb218fcb6.jpeg)

**The user must activate the MJPEG codec as the second video codec in the camera.**

The Cloud uses two video streams for display and recording:

- H.264 for HiRes display and event recording ( **Full Video Recording** ).
- MJPEG for low-res preview and background recording ( **Preview Recording** ).

 ![Screenshot 2023-06-13 at 08.26.50](https://canada1.discourse-cdn.com/flex030/uploads/mobotix/original/2X/e/e85fb8f111ed371eb105e4aab23e09df1f8cb9ab.png)

**As soon as the MJPEG stream is activated** in the camera, the camera appears in the cloud dashboard as **online after approx. 30 seconds** and can be fully used in the cloud.

### Configuration steps. 1:

1. display the camera in the Cloud Dashboard via the **satellite icon**  

2. Switch to the **Admin** menu of the camera and open the submenu **Integration**  **Protocols**.  
3.Open the **Encoder Settings** section.  

4.Set the **video encoder 1** to **MJPEG**.

 ![Screenshot 2023-06-13 at 07.58.42](https://canada1.discourse-cdn.com/flex030/uploads/mobotix/original/2X/b/b5e4eb3558825cbb68cd50729b60aa7dec31d27d.png)

 ![Screenshot 2023-06-13 at 07.59.39](https://canada1.discourse-cdn.com/flex030/uploads/mobotix/original/2X/a/aca277ffac6be503eea3d5970c2ec32b442c795a.png)

1. Press **Set** (wait briefly) and press **Close** to permanently save the setting.
2. After approx. 30 seconds, the cameras appear in the **Cloud Dashboard as online** and can be used in the Cloud without restrictions.

 ![Screenshot 2023-06-13 at 08.33.35](https://canada1.discourse-cdn.com/flex030/uploads/mobotix/original/2X/0/0a1176fc9e9c9d7e8f704cdfd287ca75d28dfd04.jpeg)