# Mobotix Live remote access to Camera not working **URL:** \ **Category:** Mobile Apps - Discussion\ **Tags:** firewall, mobotixlive\ **Created:** [July 11, 2022, 4:52am UTC](https://community.mobotix.com/t/mobotix-live-remote-access-to-camera-not-working/5500 "2022-07-11T04:52:47Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![Mx-JoergS](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.mobotix.com/mx-joergs/32/10425_2.png) [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Post date:** [July 11, 2022, 6:55am UTC](https://community.mobotix.com/t/mobotix-live-remote-access-to-camera-not-working/5500/2 "2022-07-11T06:55:19Z")
Hello Kul In principle, the MOBOTIX LIVE APP supports any Dynamic DNS services such as [DYNDNS.org](http://DYNDNS.org) or No-IP to connect to the camera remotely. In the MOBOTIX LIVE APP, you only need to enter a public URL with the corresponding port to reach the camera externally. It is also important whether port 80 for http of the camera is passed through or port 443 for HTTPS. The settings that have to be made in the MOBOTIX LIVE APP are well described in the following article. > [@How to activate remote access in MobotixLive](https://community.mobotix.com/t/how-to-activate-remote-access-in-mobotixlive/1449): > > Before getting started [the camera needs to be configured for remote control.](https://community.mobotix.com/t/how-to-configure-a-mobotix-camera-for-remote-access/149) The use of an HTTPS connection for a more secure remote access to the camera is recommended. In the MobotixLive go to the app menu and then to the camera settings and select remote address. [Camera-Settings] Here you can set your cameras remote address and port. [Camera-Settings-https] When you are done go back one menu and to the menu point Locations. Th… Cameras are only addressed via the remote connection if the Live App has activated the Location “Abroad” mode (I would always choose this as the default mode even if the smartphone is in the local network for a short time to avoid switching). A good approach from them was to test the corresponding remote URl in the browser first, if this works only the information in the Live App must be transferred correctly as described above. If you are not using a typical Dyn DNS service but a service that implements the remote connection via a proxy, this is possible via a browser but is not supported by the Live App! In this case, switch to [No-Ip.com](http://No-Ip.com), for example. Here are a report to setup dyn dns in the MOBOTIX Cameras: > [@How to configure a MOBOTIX camera for remote access?](https://community.mobotix.com/t/how-to-configure-a-mobotix-camera-for-remote-access/149): > > If you wish to access your cameras from the Internet you need to setup the following three things… Setup the Cameras Setup a public static IP address or use setup a DDNS account Setup the Router where the cameras are located Please be aware that exposing the cameras to the Internet could represent a potential cyber threat. To know how to protect your cameras and your network, please check out our [hardening guide](https://www.mobotix.com/sites/default/files/2018-02/Mx_CyberProtectionGuide_en_20180214.pdf). 1. Setup The Cameras First off make sure that the camera’s network settings a… --- _[View the full topic](https://community.mobotix.com/t/mobotix-live-remote-access-to-camera-not-working/5500)._