# Mobotix M12 Password resetting **URL:** \ **Category:** Uncategorized\ **Created:** [January 9, 2025, 9:21am UTC](https://community.mobotix.com/t/mobotix-m12-password-resetting/9222 "2025-01-09T09:21:04Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![sdkxprime](https://avatars.discourse-cdn.com/v4/letter/s/3d9bf3/32.png) [@sdkxprime](https://community.mobotix.com/u/sdkxprime)\ **Post date:** [January 9, 2025, 9:21am UTC](https://community.mobotix.com/t/mobotix-m12-password-resetting/9222/1 "2025-01-09T09:21:04Z")
Is there any way to reset the Mobotix M12 Camera. I forgot my username and password please help me out and give me a suggestion what I have to do. ---
**Author:** ![Mx-JoergS](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.mobotix.com/mx-joergs/32/10425_2.png) [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Post date:** [January 9, 2025, 9:29am UTC](https://community.mobotix.com/t/mobotix-m12-password-resetting/9222/2 "2025-01-09T09:29:18Z")
MOBOTIX have a very high security Level and a Password Reset for the very old M12 can be only done by the MOBOTIX Production Repair Team. They have to open it and reprogram the Camera with a special Interface. Please follow the attached Report. > [@I have lost or forgotten my password. What can i do?](https://community.mobotix.com/t/i-have-lost-or-forgotten-my-password-what-can-i-do/1104): > > I have lost or forgotten my password. What can i do? The default user and password for a MOBOTIX camera is user : admin password : meinsm It is recommended that you change the password the first time you access your camera to secure the access to the configuration and recordings. Note that once the password has been changed there is no way to recover it in case of forgetfulness. MOBOTIX has not way to access your password as there are no backdoors in our cameras. For security reasons the … **ONLY for newer Cameras:** For newer Cameras we provide a secure Update File (MPL FILE) on request, If the installed firmware is higher than 4.7.2.18 you can contact your dealer and ask for a password MPL file. If you buy the cameras directly at Mobotix, feel free to contact our RMA team: [rma@mobotix.com](mailto:rma@mobotix.com). ---
**Author:** ![sdkxprime](https://avatars.discourse-cdn.com/v4/letter/s/3d9bf3/32.png) [@sdkxprime](https://community.mobotix.com/u/sdkxprime)\ **Post date:** [January 10, 2025, 4:25am UTC](https://community.mobotix.com/t/mobotix-m12-password-resetting/9222/3 "2025-01-10T04:25:40Z")
Is there any production team in India so that we could send the camera to production team for login credentials. ---
**Author:** ![Mx-JoergS](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.mobotix.com/mx-joergs/32/10425_2.png) [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Post date:** [January 10, 2025, 2:55pm UTC](https://community.mobotix.com/t/mobotix-m12-password-resetting/9222/4 "2025-01-10T14:55:21Z")
Sorry we have only in Germany a Production Facility, the camera needs to be send to Germany. Please get in contact with our RMA Team. (Please keep in mind a password reset is NOT Free of Charge!) [rma@mobotix.com](mailto:rma@mobotix.com). Properly a option is to get a new Camera with the latest technology and security , is a option instead of invest the password reset and Transport and Transfer Time to Germany. To find your local Partner please get in contact with [sales@mobotix.com](mailto:sales@mobotix.com)