# Mobotix M12 Password resetting **URL:** \ **Category:** Uncategorized\ **Created:** [January 9, 2025, 9:21am UTC](https://community.mobotix.com/t/mobotix-m12-password-resetting/9222 "2025-01-09T09:21:04Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![Mx-JoergS](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.mobotix.com/mx-joergs/32/10425_2.png) [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Post date:** [January 9, 2025, 9:29am UTC](https://community.mobotix.com/t/mobotix-m12-password-resetting/9222/2 "2025-01-09T09:29:18Z")
MOBOTIX have a very high security Level and a Password Reset for the very old M12 can be only done by the MOBOTIX Production Repair Team. They have to open it and reprogram the Camera with a special Interface. Please follow the attached Report. > [@I have lost or forgotten my password. What can i do?](https://community.mobotix.com/t/i-have-lost-or-forgotten-my-password-what-can-i-do/1104): > > I have lost or forgotten my password. What can i do? The default user and password for a MOBOTIX camera is user : admin password : meinsm It is recommended that you change the password the first time you access your camera to secure the access to the configuration and recordings. Note that once the password has been changed there is no way to recover it in case of forgetfulness. MOBOTIX has not way to access your password as there are no backdoors in our cameras. For security reasons the … **ONLY for newer Cameras:** For newer Cameras we provide a secure Update File (MPL FILE) on request, If the installed firmware is higher than 4.7.2.18 you can contact your dealer and ask for a password MPL file. If you buy the cameras directly at Mobotix, feel free to contact our RMA team: [rma@mobotix.com](mailto:rma@mobotix.com). --- _[View the full topic](https://community.mobotix.com/t/mobotix-m12-password-resetting/9222)._