# MxManagement Center not starting - White empty screen/Window after starting (or loading) a project - Win2019 RDS

**URL:** <https://community.mobotix.com/t/mxmanagement-center-not-starting-white-empty-screen-window-after-starting-or-loading-a-project-win2019-rds/6562>\
**Category:** MxMC- Discussion\
**Created:** [March 14, 2023, 7:36pm UTC](https://community.mobotix.com/t/mxmanagement-center-not-starting-white-empty-screen-window-after-starting-or-loading-a-project-win2019-rds/6562 "2023-03-14T19:36:12Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![CuraYC](https://avatars.discourse-cdn.com/v4/letter/c/59ef9b/32.png) [@CuraYC](https://community.mobotix.com/u/CuraYC)\
**Post date:** [March 14, 2023, 7:36pm UTC](https://community.mobotix.com/t/mxmanagement-center-not-starting-white-empty-screen-window-after-starting-or-loading-a-project-win2019-rds/6562/1 "2023-03-14T19:36:12Z")

</div>

Hi Community, I’m trying to use the MxMC in a Win2019 Datacenter RDS. I’m not the administrator, just a user.  
The system admin installed it without any issue and I’m able to start the application until the screen of adding devices or loading/creating a project. After adding a camera or trying to start a new project I get a white screen… 3x screenshots added.

Do you recognize the issue? Am I missing some requirements (Visual C++ 2015 is already installed)?

Thank you in advance for your support.

 ![1](https://canada1.discourse-cdn.com/flex030/uploads/mobotix/original/2X/5/51ef3b84f33044d46215dbc5e31c13c9c1412317.jpeg)  
 ![2](https://canada1.discourse-cdn.com/flex030/uploads/mobotix/original/2X/6/608949b33d30775af2a8241a322c2aaee4f297ae.jpeg)  
 ![3 - White empty screen-Window](https://canada1.discourse-cdn.com/flex030/uploads/mobotix/original/2X/a/a300a0692ff8b0bb6316bc712b30dca5d77cff80.jpeg)

---

<div class="post-metadata">

**Author:** ![Mx-AndyR](https://avatars.discourse-cdn.com/v4/letter/m/a9a28c/32.png) [@Mx-AndyR](https://community.mobotix.com/u/Mx-AndyR)\
**Post date:** [March 24, 2023, 12:14pm UTC](https://community.mobotix.com/t/mxmanagement-center-not-starting-white-empty-screen-window-after-starting-or-loading-a-project-win2019-rds/6562/2 "2023-03-24T12:14:14Z")

</div>

Hey,

this is most likely due to a lack of OpenGl support.  
You an try to activate hardware accelaration on the system / RDP client.

---

<div class="post-metadata">

**Author:** ![uki](https://avatars.discourse-cdn.com/v4/letter/u/8edcca/32.png) [@uki](https://community.mobotix.com/u/uki)\
**Post date:** [September 24, 2023, 7:16pm UTC](https://community.mobotix.com/t/mxmanagement-center-not-starting-white-empty-screen-window-after-starting-or-loading-a-project-win2019-rds/6562/3 "2023-09-24T19:16:26Z")

</div>

Hi I have the same problem!!!

---

<div class="post-metadata">

**Author:** ![CuraYC](https://avatars.discourse-cdn.com/v4/letter/c/59ef9b/32.png) [@CuraYC](https://community.mobotix.com/u/CuraYC)\
**Post date:** [November 8, 2023, 11:43am UTC](https://community.mobotix.com/t/mxmanagement-center-not-starting-white-empty-screen-window-after-starting-or-loading-a-project-win2019-rds/6562/4 "2023-11-08T11:43:13Z")

</div>

HI, unfortunatelly issue is still not solved. We temporary solved the issue using a VPN to the server to Mobotix location and opening thje MXmgmt application directly on our laptops.  
We tried already the last release Release 2.7.2 with the same RDP server from my original post.  
Any ideas welcome. 🙂

---

<div class="post-metadata">

**Author:** ![bartpe](https://avatars.discourse-cdn.com/v4/letter/b/bcef8e/32.png) [@bartpe](https://community.mobotix.com/u/bartpe)\
**Post date:** [December 7, 2023, 8:58am UTC](https://community.mobotix.com/t/mxmanagement-center-not-starting-white-empty-screen-window-after-starting-or-loading-a-project-win2019-rds/6562/5 "2023-12-07T08:58:49Z")

</div>

Hi all,  
Had the same issue after migrating some Citrix VM’s to a new machine catalog.  
Turning off 3D support on the VMWare VM’s was a solution for us.