# T2x: How to unlock anti-theft protection? What to do if the anti-theft protection does not unlock?
**URL:** https://community.mobotix.com/t/t2x-how-to-unlock-anti-theft-protection-what-to-do-if-the-anti-theft-protection-does-not-unlock/134
**Category:** Troubleshooting EN
**Tags:** doorstation, howto
**Created:** [March 23, 2018, 3:17pm UTC](https://community.mobotix.com/t/t2x-how-to-unlock-anti-theft-protection-what-to-do-if-the-anti-theft-protection-does-not-unlock/134 "2018-03-23T15:17:48Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@Mx-ThomasV](https://community.mobotix.com/u/Mx-ThomasV)
#### Post date: [March 23, 2018, 3:17pm UTC](https://community.mobotix.com/t/t2x-how-to-unlock-anti-theft-protection-what-to-do-if-the-anti-theft-protection-does-not-unlock/134/1 "2018-03-23T15:17:48Z")
When inserting the blue anti-theft protection key in the frame and pressing upwards, resistance is felt and the contacts do not release. This is due to the fact that the security switch on the inside of the frame was activated at the time of installation. The modules can only be taken out if the anti-theft protection has been deactivated.
To release the anti-theft protection, different methods are possible:
- **anti-theft protection connected to MxDoorMaster**
If the anti-theft protection (the two black wires coming from the frame) are connected to OUT1+ and OUT-, you need to press simultaneously the speaker button and the key button for 10 seconds until the blue LED on MxDoorMaster flashes. The anti-theft protection is now unlocked for 90 seconds.
- **anti-theft protection not connected to MxDoorMaster**
If the anti-theft protection (the two black wires coming from the frame) are not connected to a MxDoorMaster, but are available inside the building, a voltage source (6-12V DC, e.g. MxSwitch) can be connected. As soon as the voltage source is connected, the anti-theft protection will be unlocked. **Important note:** The anti-theft protection needs to be disconnected from the voltage source **latest after 5 minutes** in order to avoid an overload.
**What to do if the anti-theft protection is unlocked, but there is still resistance felt?**
This can happen if the frame is mounted with a slight mechanical stress due to rough surface.
In this case, while the anti-theft protection is unlocked, knocking or hammering slightly to the side of the frame between the undermost module and the module above (see picture below, approximately where the from black cable is running into the frame) on both sides might help to release the lock.
  
**What to do if the anti-theft protection is not accessible anywhere?**
If the anti-theft protection was forgotten to connect and is not accessible, please contact MOBOTIX support for a solution.
---
### Author:  [@Mx-FredE](https://community.mobotix.com/u/Mx-FredE)
#### Post date: [March 23, 2018, 10:31pm UTC](https://community.mobotix.com/t/t2x-how-to-unlock-anti-theft-protection-what-to-do-if-the-anti-theft-protection-does-not-unlock/134/2 "2018-03-23T22:31:13Z")
When inserting the blue barrel key in the frame and pressing upwards, resistance is felt and the contactacts do not release, This is due to the security switch on the inside being activated at the time of installation. The two black wires to unlock should have been made accessible or connected to an Mx DoorMaster prior to the switch being activated. If they were not, the only option is to break the lock in the frame to release the camera. The frame will then need to be replaced.
---
### Author:  [@Mx-Community](https://community.mobotix.com/u/Mx-Community)
#### Post date: [March 24, 2018, 10:50pm UTC](https://community.mobotix.com/t/t2x-how-to-unlock-anti-theft-protection-what-to-do-if-the-anti-theft-protection-does-not-unlock/134/3 "2018-03-24T22:50:46Z")
  
---
### Author:  [@Mx-ThomasV](https://community.mobotix.com/u/Mx-ThomasV)
#### Post date: [April 11, 2018, 12:59pm UTC](https://community.mobotix.com/t/t2x-how-to-unlock-anti-theft-protection-what-to-do-if-the-anti-theft-protection-does-not-unlock/134/4 "2018-04-11T12:59:38Z")
If the anti-theft protection does not open, the reason can as well be that the frame is mounted with a slight mechanical stress due to rough surface.
In this case, it helps to unlock the anti-theft protection on MxDoorMaster or applying power to it and while power is applied, knocking or hammering slightly to the side of the frame between the undermost module and the module above from both sides.
---
### Author:  [@MatteoL](https://community.mobotix.com/u/MatteoL)
#### Post date: [April 11, 2018, 6:58pm UTC](https://community.mobotix.com/t/t2x-how-to-unlock-anti-theft-protection-what-to-do-if-the-anti-theft-protection-does-not-unlock/134/5 "2018-04-11T18:58:35Z")
Very good!
Additionally, the anti-theft protection can also be connected to MxSwitch
---
### Author:  [@anon31662465](https://community.mobotix.com/u/anon31662465)
#### Post date: [April 29, 2018, 8:31pm UTC](https://community.mobotix.com/t/t2x-how-to-unlock-anti-theft-protection-what-to-do-if-the-anti-theft-protection-does-not-unlock/134/6 "2018-04-29T20:31:05Z")
When nothing helps, you will need to drill the frame at the lock position to destroy the bolt of the lock. See picture below:
The lock is always in the lower part of the frame (3 cell version, for a 2 cell version it is in the middle) and in a distance of ca. 11,3 cm from the bottom (key hole is there) of the frame.
As soon as the bold is destroyed you can get the modules out of the frame.