# \#esn **URL:** https://community.mobotix.com/tag/esn/631.md [Latest](https://community.mobotix.com/latest.md) · [Categories](https://community.mobotix.com/categories.md) · [Tags](https://community.mobotix.com/tags.md) --- ## [Where is the ESN number and Support Pin for support requests?](https://community.mobotix.com/t/where-is-the-esn-number-and-support-pin-for-support-requests/5576)
**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\ **Replies:** 0\ **Last updated:** [July 22, 2022, 5:40am UTC](https://community.mobotix.com/t/where-is-the-esn-number-and-support-pin-for-support-requests/5576 "2022-07-22T05:40:21Z")
Our support team needs the ESN number to uniquely identify the devices in the cloud and your Support Pin plus “login Username” in order to be able to provide support for possible queries. Topics such as manual firmware u…