# \#support

**URL:** https://community.mobotix.com/tag/support/20.md

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## [MOBOTIX HUB Support request - Preliminary Information That Is Helpful - EN](https://community.mobotix.com/t/mobotix-hub-support-request-preliminary-information-that-is-helpful-en/9628)

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**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\
**Replies:** 0\
**Last updated:** [May 16, 2025, 4:41am UTC](https://community.mobotix.com/t/mobotix-hub-support-request-preliminary-information-that-is-helpful-en/9628 "2025-05-16T04:41:13Z")

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MOBOTIX HUB Support Inquiries In case of errors or unexpected VMS behavior, technical support asks you to provide the following details – please insert your answers under each question: What is the error message (if a…

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## [MOBOTIX HUB Support Anfrage - Vorabinformationen die Hilfreich sind - DE](https://community.mobotix.com/t/mobotix-hub-support-anfrage-vorabinformationen-die-hilfreich-sind-de/9627)

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**Author:** [@Mx-JoergS](https://community.mobotix.com/u/Mx-JoergS)\
**Replies:** 0\
**Last updated:** [May 16, 2025, 4:32am UTC](https://community.mobotix.com/t/mobotix-hub-support-anfrage-vorabinformationen-die-hilfreich-sind-de/9627 "2025-05-16T04:32:22Z")

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MOBOTIX HUB Support Anfragen Bei Fehlern und unerwartetem VMS-Verhalten bittet der technische Support Sie, die folgenden Details zu übermitteln - bitte fügen Sie Ihre Antwort unter jeder Frage ein: Um welche Fehlermeld…

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## [Servicebericht des MxManagementCenters laden](https://community.mobotix.com/t/servicebericht-des-mxmanagementcenters-laden/226)

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**Author:** [@Mx-RobertS](https://community.mobotix.com/u/Mx-RobertS)\
**Replies:** 1\
**Last updated:** [January 6, 2020, 2:03pm UTC](https://community.mobotix.com/t/servicebericht-des-mxmanagementcenters-laden/226 "2020-01-06T14:03:56Z")

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Um die Fehlersuche des MOBOTIX Supports zu beschleunigen, sollte ein Servicebericht des MxMC mitgeschickt werden. Der Servicebericht kann jedes mal geladen werden, sobald das MxMC abstürzt oder unerwartet neu gestartet …

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## [Reset camera D14d sec to factory settings](https://community.mobotix.com/t/reset-camera-d14d-sec-to-factory-settings/4161)

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**Author:** [@Ctabpost](https://community.mobotix.com/u/Ctabpost)\
**Replies:** 4\
**Last updated:** [July 7, 2021, 7:10am UTC](https://community.mobotix.com/t/reset-camera-d14d-sec-to-factory-settings/4161 "2021-07-07T07:10:01Z")

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Can someone help me with the camera that is no longer accessible via the internet page. I accidentally unchecked http in the webpage. Is there a way to factory reset this with a hard reset? thank you in advance.

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## [How to download Service Report from MxManagementCenter?](https://community.mobotix.com/t/how-to-download-service-report-from-mxmanagementcenter/1387)

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**Author:** [@Mx-MichaelS](https://community.mobotix.com/u/Mx-MichaelS)\
**Replies:** 1\
**Last updated:** [December 10, 2019, 8:54am UTC](https://community.mobotix.com/t/how-to-download-service-report-from-mxmanagementcenter/1387 "2019-12-10T08:54:35Z")

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In order to help the troubleshooting process performed by MOBOTIX Technical Support, it is beneficial to include MxManagementCenter Service Report Files . The option to download the Service Report is automatically offe…

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## [Erstellung einer Netzwerk-Verfolgung](https://community.mobotix.com/t/erstellung-einer-netzwerk-verfolgung/227)

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**Author:** [@Mx-RobertS](https://community.mobotix.com/u/Mx-RobertS)\
**Replies:** 0\
**Last updated:** [April 24, 2018, 10:30am UTC](https://community.mobotix.com/t/erstellung-einer-netzwerk-verfolgung/227 "2018-04-24T10:30:29Z")

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Einleitung MOBOTIX Kameras haben die Möglichkeit eine Netzwerk-Verfolgung durchzuführen. Eine Netzwerk-Verfolgung kann in folgenden Fällen notwendig sein: Die Kamera kann sich nicht mit einem SIP Server oder PBX ver…

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## [How to take a network trace](https://community.mobotix.com/t/how-to-take-a-network-trace/55)

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**Author:** [@AdrianS](https://community.mobotix.com/u/AdrianS)\
**Replies:** 0\
**Last updated:** [January 28, 2018, 11:59am UTC](https://community.mobotix.com/t/how-to-take-a-network-trace/55 "2018-01-28T11:59:35Z")

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\[image\] This post is available in German | Dieser Beitrag ist auf Deutsch verfügbar Introduction A MOBOTIX camera has a built-in network utility to generate network traces. These traces could be necessary in case of: …

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## [How to retrieve the support files aka dump files](https://community.mobotix.com/t/how-to-retrieve-the-support-files-aka-dump-files/54)

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**Author:** [@AdrianS](https://community.mobotix.com/u/AdrianS)\
**Replies:** 0\
**Last updated:** [January 28, 2018, 11:20am UTC](https://community.mobotix.com/t/how-to-retrieve-the-support-files-aka-dump-files/54 "2018-01-28T11:20:04Z")

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\[image\] This post is available in German | Dieser Beitrag ist auf Deutsch verfügbar Introduction The camera report or dump is a set of files which can be used by MOBOTIX support to troubleshoot issues. It includes all t…

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## [Wie komme ich an die Support Daten alias dump files](https://community.mobotix.com/t/wie-komme-ich-an-die-support-daten-alias-dump-files/205)

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**Author:** [@Mx-RobertS](https://community.mobotix.com/u/Mx-RobertS)\
**Replies:** 0\
**Last updated:** [April 16, 2018, 2:21pm UTC](https://community.mobotix.com/t/wie-komme-ich-an-die-support-daten-alias-dump-files/205 "2018-04-16T14:21:58Z")

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Einführung Die Support Daten bzw. die dump files sind Dateien, die vom MOBOTIX Support genutzt werden, um Fehler zu suchen. Sie enthalten verschiedene Log Daten der System Administratoren der Kamera, Beispielbilder und i…