How to fully uninstall MOBOTIX HUB

MOBOTIX HUB FAQ
, , ,
1

1. Uninstall MOBOTIX HUB and the Device Pack via Control Panel

1
11127×637 55.8 KB

2. Uninstall all SQL Components

Make sure that you uninstall every component that says SQL (This will remove any SQL databse, used by MOBOTIX HUB and/or other applications)

2
21127×638 41.2 KB

3. Delete the following folders and files

C:\ProgramData\MOBOTIX
C:\Program Files\MOBOTIX
C:\Program Files(x86)\MOBOTIX
C:\Program Files(x86)\Common Files\VideoOS
C.\ProgramData\VideoDeviceDrivers
C:\Program Files\Microsoft SQL Server

4. Delete the following registry keys.

IMPORTANT!: Perform a full export of the Windows Registry before making any changes to it!!

HKLM\Software\VideoOS

3
31247×731 31.7 KB

HKLM\Software\MOBOTIX

4
41246×733 31.9 KB

HKLM\Software\WOW6432Node\Mobotix
HKLM\Software\WOW6432Node\Milestone

5
51249×732 35.8 KB

HKLM\Software\WOW6432Node\VideoOS

6
61248×731 34.4 KB

5. Remove Data from AppData

→ AppData → Local → MOBOTIX

9
91128×639 35.5 KB

1 Like
2

Hello,
here is an updated list of folders / Registry keys to clean :

After you deinstall every instance of MxHub and the corresponding SQL Services you’ll need to delete the following:

Folder:

C:\Program Files (x86)\Common Files\VideoOS
C:\Program Files (x86)\Microsoft SQL Server

C:\Program Files\Mobotix\HUB Download Manager
C:\Program Files\Mobotix\HUB Management Server
C:\Program Files\Mobotix\Server Configurator
C:\Program Files\Common Files\MOBOTIX
C:\Program Files\Microsoft SQL Server

C:\ProgramData\VideoDeviceDrivers
C:\ProgramData\Mobotix

C:\Users\User\AppData\Roaming\Mobotix
C:\Users\User\AppData\Local\Mobotix

Registry-Keys:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\MOBOTIX
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Milestone
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\VideoOS
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\MOBOTIX
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Milestone
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\VideoOS