MOBOTIX cameras can send e-mails with different types of attachments:
Image
Video clip
Image information (JPEG comment)
Logs: System messages, Web Server Log, Camera Status, Entry Log
MxAnalytics reports: Counting corridors, Heatmaps
These e-mails can be sent out as Actions on Events or as Time-Tasks. E.g. to send an image every five minutes or to send an image when someone calls the bell button on the door station.
Setup the e-mail profile to use gmail
Pre-requisites
Camera must support TLS/SSL for E-Mail configuration. This is possible with P3 (x4,x5) and Mx6 models running up to date firmware versions and with the M12 running a beta firmware (3.6.*) which is available upon request to support.
Camera must have access to the internet and a gateway and DNS must be defined.
Access for less secure apps must be setup for the gmail account.
Enable less secure apps in Gmail
The following link takes you to the setting that enables access to less secure apps.
E-Mail is a widely spread communication method which is seamlessly integrated into the MOBOTIX camera. An SSL/TLS secured connection can be used to securely transfer images, recordings and logs.
Furthermore it is possible to use Gmail and other major providers.
I had all of our cameras set up to send alerts and pictures with a gmail business account, the other day the password on that account changed and when I went in to the cameras to change it it doesn’t work. When I do the test network settings I keep getting "Sending email failed, error #123 SMTP authentication failed (on connecting mail server).
I have gone back and follow the above instructions and still no luck
Can we get an updated guide for the MOVE line of cameras?
I’ve been wrestling with email notification using the latest firmware (Aug 2020), and it will not work with any combination of IP, FQDN, port, SSL/not, login/pw, etc through Google’s G-Suite email relay.
Doesn’t work. Every other device on my network can send to gmails servers (I specifically whitelisted my fixed IP with google to avoid problems), but nothing is getting through from the cameras.
I used exactly the settings you recommended (other than my own login/pw, of course)
No. I cannot get any of the MOVE bullets to pass mail to the gmail servers. I’ve tried to relay mail with my personal Gmail account, and my business account. I’ve configured my Google account to allow less-secure apps, and tried every combination of server/login, recipient, and protocol… no joy.
I have several Q25 cameras in the same installation, and on the same network, and they’re relaying email alerts off-site without any problem.
And unfortunately, the logs are not very illuminating. I really wish the logging-level on the newer MOVE cameras was as informative as the older ones; it might give us an idea of why it’s failing.
Live and learn. Mobotix used to be my go-to for remote, low-bandwidth connections, especially solar installs. Email images were a great, low-power way to keep track of alerts, and have some redundant images stored off-site.
Well… note-to-self. Mobotix has taken a step backwards with their newest line of cameras. What a shame.
Anybody have an email setup/provider that DOES work with MOVE cameras? Am I going to have to set up an email server on-site to act as a relay? What a hassle.
Maybe I’ll just do it on a raspberry Pi, and stick it in an enclosure. At least I’d have meaningful logs, and be able to tell why it failed.
there are no major updates planned for the x2 series cameras since they have reached their End-Of-Service
There is a beta version MX3.6.0.9 available that supports SSL/TLS. Get in touch with our Support to get a copy.
When installing the MX3.6.0.9 you need to keep in mind that it is a beta version and it might not be as stable as our official releases. Also with this version ActivitySensor is not available for the camera.
Gmail has sent out a notice that support for their “less secure” login is being discontinued, and all my Mobotix M25 and Q25 cameras have now quit sending their alarm emails. And when you use Network Test to connect, you get an Gmail error message on the log file saying something like “check in with your web browser.”
I’ve tried every imaginable configuration change, no luck. Is there an alternative email host that still supports “less secure” logins? Or is there an update to the Mobotix firmware for this purpose?
As per TomS comments, Gmail is dropping traditional SMTP authentication support, I don’t personally use Gmail for this task but have probably a few hundred customer cameras (not controlled by us) that do so am waiting for the avalanche of calls when they realise this has happened.
Asking here before I spend time on setting up a test system, does anyone know if generating ‘App Passwords’ works around this issue effectively?
One of my customers has kindly tested this for us and their results are as below. Hope this might be helpful to anyone facing this issue in the future.
Successful SMTP login test from a Mobotix camera using an App Password.
Details
2-step verification enabled on Gmail account (so less secure 3rd party login option automatically disabled)
16 character App Password generated within Gmail account security settings
Hello Lexon,
The above mathod usin the APP password option for the gmail account is still valid.
Please note: The google account requires to use 2-step authentication in order to be able to set up an App Password.
Please refer to the google help article:
