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Where is the customer data stored?
The data for customers from Germany are ONLY stored in the data center in Frankfurt.
For customers from the USA only in the data centers in the USA.
For countries where no data center is established, the data center with the fastest connection to the respective country will be selected, e.g. for South Africa, London or Frankfurt are available.
For European countries only data centers in (Amsterdam, London or Frankfurt) are used.
Australia is linked to the data centre in Japan, other destinations such as the USA are also possible on request (by arrangement).
Availability of the server/service:
Here we can typically assume 99.9% availability of the high-performance data centres.
The data centres meet the highest requirements or standards such as:
- SOC 1 and SOC 2 Type 2 compliant with annual SOC 2 compliance Audits
- ISO 27001-2013 conform with annual ISO 27001-2013 conformance.
- ISAE 3402
- PCI DSS
Cybersecurity:
Annual Penetration testing & vulnerability Audit in place.
Data Center locations are outfitted with biometric scanners and secure card access to the collocation services areas of the data center. On-site security personnel monitor hosting facilities 24/7 via indoor and outdoor video surveillance. Data center access requires security desk check-in and is managed 24/7. Local key management is enforced for racks and cabinets.
Data center design includes compartmentalized security zones that have biometric access controls. All data center components are fully fault-tolerant including redundant network uplinks, application servers, data storage, chillers, HVAC systems, power panels and power distribution. Network distribution is redundant, including dual network cards in servers. Electrical power is provided from two (2) different sources, such as two different utility substations, and two backup generators are utilized (one for each power source). There is no single point of failure. Processor shall ensure 99.999% hardware availability.