MxManagement Center not starting - White empty screen/Window after starting (or loading) a project - Win2019 RDS

ManagementCenter MxMC- Discussion
1

Hi Community, I’m trying to use the MxMC in a Win2019 Datacenter RDS. I’m not the administrator, just a user.
The system admin installed it without any issue and I’m able to start the application until the screen of adding devices or loading/creating a project. After adding a camera or trying to start a new project I get a white screen… 3x screenshots added.

Do you recognize the issue? Am I missing some requirements (Visual C++ 2015 is already installed)?

Thank you in advance for your support.

1
11071×705 58.4 KB

2
2982×570 51.3 KB

3 - White empty screen-Window
3 - White empty screen-Window931×839 29.6 KB

2

Hey,

this is most likely due to a lack of OpenGl support.
You an try to activate hardware accelaration on the system / RDP client.