Hello All and welcome to the MOBOTIX Community!
This artice explains the community and gives new users some orientation.
The Community is open to anyone seeking information about MOBOTIX products.
For search and reading articles in the product related sections, the “Self Service” Category and the User Forum, no registration is required.
The Community is moderated by MOBOTIX staff members (“Mx-” or “Mx” as prefix of their user names) and brought to life by you, our community members.
Languages
Most articles are in german or in english. You might also find some in other languages as french, spanish or italian, and then more. The articles and how to’s posted by MOBOTIX staff will be mostly composed in german and english language.
We do not exclude any language and welcome the diversity of our international user base.
User registration: Want to join and post your own articles or help other users?
In order to post messages or reply to requests, you need to register ! Registration process is simple.
Click “register”, let us know your email address and the username of your choice.
Approval by staff: The community staff manually approves each registration. This might take some time.
First Post: After you have received the approval, there is a waiting time before you are able to create posts. This is to avoid spam. Please use the search function and check if there is already a similar topic before posting.
Trust Levels: As you continue to post articles and replies, your trust level within the community will increase, opening new options as other categories (e.g. “Lounge” or “Feature Request”).
Bagdes: The community rewards users with badges in order to embrace the involvement they invest into it.
Content
The Community delivers news about MOBOTIX products, general instructions and hints regarding any MOBOTIX related topic and a platform to discuss all of these topics.
MOBOTIX Community is no replacement for MOBOTIX support!
This is not the place to order spare parts or ask for hardware repairs at. This is also not the place to request help for in-deep solution finding for complex matters within existing projects. Camera report files ans other diagnostic data will not be taken to MOBOTIX Support from here and will not be analyzed.
For that kind of topics we cooperate with our Partners. If you have purchased your MOBOTIX product from an partner or if the partner has delivered a complete installation or solution, your MOBOTIX partner is your point of contact for such requests.
Services
All members of the Community are active on a voluntary base. Amongs the members are MOBOTIX employees and members of partnering companies. There is no claim for the solution of posted requests.
Removal of posts
Moderator staff of the Community preserve the right to remove posts. This can happen if a post
- is not related to the scope of the topics of this forum (explicit support requests, no connection to MOBOTIX products)
*contains inappropriate content in language or topic as insult to other users or groups due to their language, gender, religion etc., false statements, spam …)