Activating licenses

This section describes how licenses are activated and used in MOBOTIX HUB installations.

After you purchase an MOBOTIX HUB VMS product, you receive an email that includes a software license code (SLC) and a software license file (.lic) from your sales representative.

  • Software license codes (SLCs) identify purchases of MOBOTIX HUB Products.
  • Software license (.lic) files are associated with SLCs and are used to activate and configure MOBOTIX HUB installations

You must activate licenses after you:

  • Install an MOBOTIX HUB product with a registered software license (.lic) file
  • Add hardware devices in Management Client
  • Add or modify plug-ins and add-ons
  • Add Interconnect sites
  • Upgrade to a newer version of your MOBOTIX HUB product, including service releases

Depending on whether your system is connected to the internet, use the online activation or offline activation process to activate licenses:

  • Online activation is the recommended method if the system can access the internet. Online activation automates the process of activating device licenses
  • Offline activation lets you activate licenses if the system cannot access the internet. Offline activation requires additional steps to activate licenses. The offline activation requiers an access to the MOBOTIX Partner Portal

Install a MOBOTIX HUB system with a registered software license (.lic) file

If you are installing a MOBOTIX HUB system for the first time, and you have purchased and registered a software license code (SLC), you can import your software license (.lic) file in the MOBOTIX HUB product installer.

To import a software license (.lic) file:

  1. Find the downloaded license file on your computer. Alternatively, find the email with the software license file attached and copy the license file to your computer.
  2. Run the MOBOTIX HUB product installer.
  3. In the Select license file window, select Browse, locate the software license file, then select Continue.

After you add devices, you must activate device licenses for them. Depending on whether the system is connected to the internet, follow the steps for [Use online activation]) or [Use offline activation]

About the grace period and changes without activation

After the system is licensed using a license (.lic) file, you can add devices and use them for 30 days without activating device licenses for them. To continue to use the devices after 30 days, you must activate the device licenses.

You can change a certain number of cameras without having to activate device licenses again, called Changes without activation. The number of changes that you can make is refreshed annually and is based on usage conditions, such as your MOBOTIX HUB product and the number of device licenses that you have purchased.

You can learn more about changes without activation in the Management Client help system https://manuals.mobotix.com/mxhub/2023-R1/management-client/

To view your changes without activation:

  1. Open Management Client.
  2. Select License Information.
  3. In the License Details - Current Site section, the number is shown under Changes without activation.

Use online activation

If your system has access to the internet, you can turn on automatic license activation in Management Client. The system can be set to activate device licenses whenever it detects a change, for example, after you add devices, or only after you manually start the online activation process.

When adding devices for the first time, you must manually start online activation. After you start online activation, you can turn on automatic license activation in Management Client.

Start online activation manually

  1. In Management Client, in the Site Navigation pane, expand Basics, and select License Information.
  2. Select Activate License Manually, then select Online.
  3. Enter the user name and password for your MOBOTIX Partner Portal account, then select Next.
  4. Select Finish to activate the licenses.

Enable automatic license activation

To set up automatic license activation, in Management Client, in the Site Navigation pane, expand Basics, and select License Information. Select the Enable automatic license activation check box and enter the user name and password for your MOBOTIX Partner Portal account.

After you add a device, automatic license activation might take a few minutes to reflect the changes.

Use offline activation

After you import your software license file and add devices in Management Client, if your MOBOTIX HUB product is not connected to the internet, you can use offline activation to activate device licenses.

To prepare for offline activation, you need a portable storage device, such as a USB flash drive, and a computer with access to the internet.

To use offline activation:

  1. Export a license request (.lrq) file from Management Client.
  2. Send the license request (.lrq) to your sales representative.
  3. Receive an activated license (.lic) file in an email, and then import the file into Management Client.

Export a license request (.lrq) file from Management Client

The license request file contains information about your MOBOTIX HUB system. For example, it contains the number of hardware devices for which to activate licenses.

To export a license request (.lrq) file:

  1. In Management Client, in the Site Navigation pane, expand Basics, and select License Information.
  2. At the bottom left-hand side of the main workspace, select Activate License Manually > Offline > Export License For Activation.
  3. Save the license request (.lrq) file to a portable storage device.
  4. Connect the portable storage device to a computer with internet access.
  5. Send the license request to your MOBOTIX sales representative
  6. Receive an activated license (.lic) file in an email and import the file into Management Client

After you receive an activated license file, import the file into Management Client to update your software license information.

To import the activated license file:

  1. Copy the activated license file from the email to your portable storage device, and then connect the portable storage device to the computer where Management Client is installed.
  2. In Management Client, in the Site Navigation pane, expand Basics, and select License Information.
  3. Select Activate License Manually > Offline > Import Activated License.
  4. Find the activated license file on the portable storage device and select Open.