Hello Mobotix Community,
We’re experiencing an issue with a Mobotix M73 camera (firmware: MX-V7.3.4.23-r3) that has become unresponsive.
- The camera appears as down in our Hub Management system.
- When we attempt any action—such as reboot, reset, or configuration changes—we get this error:
“408 Request Timeout – Please reload the form without submitting CGI parameters.”
- We can still access the camera via its IP address through the web interface, but no image is displayed on the live view.
- The system log also shows multiple critical errors:
S 2025-05-04 09:55:33 EVENT process Shutdown upon admin request…
S 2025-05-04 09:55:38 MXM UniRecDaemon camera is going to reboot, cleanly shutting down storage facility…
E 2025-05-04 09:55:39 BOOT eventramdisk[7098] ramsize_mb is unknown; contact developer
…
C 2025-05-04 10:02:55 MXM PlatformExpert (critical) *** TERMINAL FAILURE : failed to freeze rescon state.
E 2025-05-04 10:03:02 MXM PlatformExpert (critical) *** TERMINAL FAILURE : failed to freeze rescon state.
…
E 2025-05-04 10:28:17 STATUS rcontrol Error notification acknowledged by user ‘admin’.
At this point, the camera no longer responds to any control actions, and remote recovery appears to be blocked.
Has anyone encountered a similar issue with the M73 or this firmware version? Any help or suggestions would be highly appreciated.
