In some network environments, MxHub DeskClient may not be able to connect directly to the ManagementServer.
In this case, you may receive a message telling you to check the server address.
This is often the case in a routed network or when the DeskClient and the ManagementServer are separated by VLANs.
Or maybe you get get message you can not log in according to your permissions.
In this case there are several troubleshooting steps that can be performed.
1. Is the ManagementServer reachable via PING?
- Perform a PING test and see if the ManagementServer is IP-based reachable from your client PC.
2. Check if the required ports are open
Note: Maybe you have to install Telnet Client at your Windows PC first!
- Check the following Ports via telnet
Management server : 80, 443, 22331
Recording server : 7563
telnet ip-adresse-managementserver Port
You should get an empty field when Port is Open and reachable
Otherwise you will receive an error message and should check if your firewall blocks the needed ports.
Open it in your firewall and check the incoming firewall rules in Windows
3. Add the ManagementServer IP and FQDN in the hostfile of your Client PC
Move to the following location on your Windows PC.
C:\Windows\System32\drivers\etc
You’ll find the file called “hosts” (select to display all file types)
In here, type on the last line the IP and FQDN of the management server.
Save the file and try login in the client again.
Open the file “hosts” via Notepad+
4. Check if your User have the right permissions
ManagementClient → Choose the Role in which you have added your User and Check the following point
