installing my first camera system through a Cloud Bridge.
The system sees my bridge but none of the four cameras connected to it. I have removed all but one camera to simplify the troubleshooting. This camera is a new Mobotix One with the integration Protocol set to ONVIF. I have added a username and password in the ONVIF area of the camera Admin - they are exactly the same as the cameras username and password.
What I see is shown in the attached file.
Exactly once in the last two days of trying I got the tunnel to work and saw the camera video. The bridge has never acknowledged the camera other than the message in the attachment.
The two of us have reviewed every instruction we could find on the subject without success.
Yes, we have entered that information. I am making some assumptions about my system that may be incorrect. Perhaps you can see an error in my thinking below:
Since I can connect the cameras directly to the web and see them in MxManagement Center, I am assuming my router has all the required ports open for the Bridge to operate.
Since I can see this bridge (and my other two bridges) from my CLOUD account, I am assuming all the required ports are open.
In the camera, when I enabled ONVIF, it asked for a username and password. I assumed putting in “admin” and the cameras password is what it wanted. I added another user in case that was the problem.
In the camera, I left the Global settings on the default as shown in the attached screen shot.
I left the profiles at their default as shown in the attached screenshot.
After studying the training videos again, I made the following adjustments:
I changed the “video encoder 1” setting from h264 to MJPEG on the camera. I left the “video encoder 0” setting at h264.
On my cloud account, I selected the “+” sign on the available camera and entered all the data it requested including the camera username and password.
For the two video streams, I used h264 for the first and MJPEG for the second.
Now the camera appears in the upper bridge area as shown in the screenshot.
Problem now is; it is offline. Looking at the clock button; it says “preview image is temporarily unavailable”.
I am continuing my journey. If you see my error, please join in.
Here is an update in case anyone else finds this problem.
The bridge I am using is not the current blue one; it is the old black one. Apparently, its firmware needed to be updated. Tech support did that remotely and voila; everything works.
I am now having them update the firmware on my other old (black) bridge that is currently showing the same symptoms.
