MOBOTIX CLOUD - My camera is displayed as offline, what to do?

From time to time, it may happen that a camera can be added to a MOBOTIX Bridge, but is displayed there as an offline cameraKamera offline .
This is often due to a combination of different factors.

Please check if the firmware of camera and bridge are up to date.
Reset the menu item of the integration protocols to factory settings and set your ONVIF password correctly again.

If these measures do not help, please contact the support, giving the firnware versions and ESN numbers of camera and bridge. You can get this information by clicking on the button for the settings of the camera settings.
Please keep the MOBOTIX Bridge connected to the Internet, without this no support is possible.

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