After restarting, cameras in the Mx4 and Mx5 series display the year 2000 as the system time

Self Service FAQ EN
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Camera system time is set to the year 2000.

The incorrect time can cause various issues, such as recording problems, start-up boot problems (emergency system) or any other issues that require the correct time for communication.

MOBOTIX has already provided a firmware update for this issue.

First, set the camera to the current time and then update the camera firmware.

Camera firmware:

From the release notes 4.7.3.11-r7:

Bug fixes

  • When restarted, the Mx4 and Mx5 camera series were reset to the year 2000.
    Since 1 January 2026, the Mx4 and Mx5 camera series have been reset to the year 2000 when restarted without an NTP server.

IMPORTANT - Step-by-step instructions for installing firmware MX‑V4.7.3.11‑r7:

If the camera is operating with the system date set to 2000, the firmware update may abort with the message ‘Fatal: Signatures failed. Aborting.’ In this case, the time must be set correctly once before the update. After the update, the camera may revert to year 2000 again – this is expected and will be corrected afterwards.

  1. Set the time and date before the update
  • Open Admin Menu → Time & Date.
  • Click on ‘Set time to local PC time’.
  • Wait until the setting has been applied.
  1. Update firmware
  • Open Admin Menu → Update System Software.
  • Select the file MX_system_4_7311_r7.mpl.
  • Upload the file and start the update.
  • Restart the camera.
  1. Reset the time and date after the update
    5.*Note: After restarting, the camera may start up in the year 2000. This is expected behaviour.
  • Open Admin Menu → Time & Date.
  • Click on ‘Set time to local PC time’ again.
  1. Final restart
  • Open Admin Menu → Restart.
  • Click on ‘Restart Camera’.

RECOMMENDATION: Reset the camera to remove any remaining files from the year 2000:

  • Open the Admin Menu → Reset to Factory Settings
  • Click on ‘Remove Logs’ and confirm.
  • Check the settings for the SD card and MxFFS recording

If you encounter problems:

  • Format the SD card.
  • Delete the MxFFS archive.
  • For classic file server recording with directory structure (NFS or CIFS as primary destination), move the old directory to a new location and start a new recording.