In order to receive a RMA for your camera, the factory IP address (which is the serial number of the camera) is needed.
All MOBOTIX factory IP addresses start with 10.
Example: 10.12.14.16
The factory address can be found the following ways:
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a sticker on the camera housing, usually combined with a barcode
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Opening the link http://CAMERA-IP/control/camerainfo in your browser, where “http://CAMERA-IP” has to be changed to the currently used address of the camera and, if needed, the port and a https instead of http has to be added.
Example: https//CAMERA-IP/control/camerainfo
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In the configuration file, the factory IP is written in the fileheader.
Example: # Camera IP: 10.12.14.16
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If the camera is recording to a share, the root directory of the recordings is named after the factory IP.
Example: 10_12_14_16
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If you have a stored image of the camera (e.g. on a website), you can open the image in a text editor. You will find a line starting with “MAC=”, where the MAC address of the camera is noted. To convert this MAC address to the factory IP, please see How can I get the factory IP from the MAC address?
Example: MAC=00:03:C5:0C:0E:10