MOBOTIX HUB Advanced Service
Advanced Service is a complete software maintenance and support program that takes care of
your product throughout its lifetime. It delivers on our commitment to your business that you
can take full advantage of your product and get the most out of your investment.
When you want to protect your investment.
MOBOTIX HUB video management software (VMS) products are updated on a recurring basis to become safer and more efficient and powerful. MOBOTIX HUB Advanced Service is designed as a software maintenance service. It ensures you have instant access to the product updates. This helps to protect your initial investment and ensure the solidity of your system.
Benefits of Advanced Service:
- Recurring product updates that make your product safer and more efficient and powerful
- Full return on your initial MOBOTIX HUB investment if upgrading to a more advanced MOBOTIX HUB Level.
- Push notifications are only available to customers that have Advanced Service
Recurring product updates
Customers with active MOBOTIX HUB Advanced Service coverage can instantly update their software to the latest version. Customers who want to upgrade to a more advanced product, or customers
without Advanced Service coverage who wish to update their present MOBOTIX HUB product
need to do that as an order transaction via the MOBOTIX Sales Team.
Full return on your initial MOBOTIX HUB investment if upgrading to a more advanced MOBOTIX HUB solution
MOBOTIX offers a unique trade-in policy for our software products, allowing customers to
protect investments made in MOBOTIX HUB software. The trade-in policy provides:
- Software update to a newer version of the same product.
- Software upgrade to a more advanced product, for example, upgrade from MOBOTIX HUB L4 to MOBOTIX HUB L5
The present MOBOTIX HUB trade-in policy grants the customer a refund on the old product to be
updated/upgraded, where the amount credited is dependent on the MOBOTIX HUB Advance Service level.
- Customers with active MOBOTIX HUB Advanced Service are entitled to a 100 percent refund of the current recommended retail price when trading-in licenses for their existing MOBOTIX HUB products.
- Customers without MOBOTIX HUB Advanced Service coverage are entitled to 30 percent refund of the current recommended retail price of their existing product.
A refund from trading in software products cannot be converted to a cash payout, voucher
etc., but will instead have to be used to purchase other MOBOTIX HUB products.
Customers with MOBOTIX HUB can instantly update their software to the latest version. Customers who want to upgrade to a more advanced product or
customers without MOBOTIX HUB Advanced Service coverage who wish to update their present MOBOTIX HUB product need to do that as an order transaction via the MOBOTIX Sales Team.
Please note that end customers should consult with MOBOTIX resellers for pricing. The terms outlined
above reflect our current trade-in policy, which may be subject to change
Advanced Service Product Code and infos from our official pricelist
| Advanced Service | Infos | Remarks |
|---|---|---|
| Yearly Advanced Service for Devices | x Year MOBOTIX HUB Lx Advanced Service provides x year of scheduled product updates that make the product more secure, efficient and powerful, and also provides the greatest possible return on your original HUB investment when upgrading to a more advanced HUB solution. | HUB L2 and L3 are ONLY require Device licenses for Advanced Service |
| Yearly Advanced Services for Base | x year MOBOTIX HUB Lx Advanced Service (base license) provides regular product updates over one year, making the product more secure, efficient and powerful, and also offers the greatest possible return on your original HUB investment when upgrading to a more advanced HUB solution. | ONLY HUB L4 and L5 require Base Licenses for Advanced service |
| Monthly Advanced Service for Devices | 1 month MOBOTIX HUB Lx Advanced Services (Device license). For monthly extension of the MOBOTIX HUB Lx Advanced Service for 1, 2, 3 and 5 years. | Required to align the expire date of the Advanced Service if the camera amount has growed over the time |
As long the Customer extend the Advanced Service within the grace period he simple can purchase the above licenses types.
After expiration time the follow License must be applied:
| Advanced Service | Infos | Remarks |
|---|---|---|
| Mx-HUB-L4-3YOPT-DEV | The MOBOTIX HUB Advanced Service Opt-In for HUB L4 device licenses, provides three years of access to firmware updates and trade-in options for MOBOTIX HUB L4 software if the previous Advanced Service has expired or has not been purchased within 30 days after ordering a HUB product. | Recommandation Advanced Service Customer should extend the Advance Service license BEFORE it expire to save money! |
Related and Helpful links to our Webpage or Community:
https://www.mobotix.com/en/vms/mobotix-hub/advanced-services