MOBOTIX have a very high security Level and a Password Reset for the very old M12 can be only done by the MOBOTIX Production Repair Team. They have to open it and reprogram the Camera with a special Interface.
Please follow the attached Report.
ONLY for newer Cameras:
For newer Cameras we provide a secure Update File (MPL FILE) on request, If the installed firmware is higher than 4.7.2.18 you can contact your dealer and ask for a password MPL file. If you buy the cameras directly at Mobotix, feel free to contact our RMA team: rma@mobotix.com.