I am unable to reply to this post and I cant seem to find any other posts on this.
I am using the exact method, username and password as my older cameras and they are working fine, its on the C26’s giving me this error.
Fileserver Test Log
Note: There is no output in the main window while the test is running! Starting File Server Test.
Trying to mount “camera” on “172.17.5.2” using “CIFS” as user “mobotix”.
Failed to mount directory/share.
Error: 6
The user name or the password is not correct!
Hello
Your username or password from the NAS has not been entered correctly in the settings. A user with write rights must be entered there who is allowed to access the directory on the NAS.
Hi there, the credentials are correct- I used the exact same creds on 60 other Mobotix cameras, I’m only having an issue with the latest C26 cameras added
I would update the firmware to the latest version and see if that would help. Also resetting the section configuration to factory defaults and redoing them can help. Especially if the configuration has been done by copying from another camera / fw version.
good morning
thank you i will try the firmware again today, I have had challenges upgrading the software though, Can I go ahead and update with the latest from my current version are do I need to “catch up” on other older versions ? i didn’t copy configurations from other cameras
Since you’re still configuring system, go ahead and update to version you need - you’ll need to configure the camera once it’s updated. And don’t forget to reformat SD after update. It’s not in release notes, but there are some incompatibilities between old and newer fw versions.
