MXMC SHUT DOWN ON PLAY BACK

ManagementCenter MxMC- Discussion
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1

Hello MOBOTIX community,

I’m contacting you because I can’t find a solution to our problem with our integrator in France. We installed a MOBOTIX installation with 217 cameras two years ago and we regularly have MXMC software crashes when searching video records.
The system include :

  • 217 cameras including : P26 / V26B / S16 / D26B / M16B / SD-340-IR
  • 6 MOBOTIX NAS - each 8 bays
  • Mxmc version 2.7
  • Image wall: 4 screens managed by 2 PCs DELL PRECISION 3630 i7 / NVIDIA QUADRO P400
  • CCTV operating station: 3 DELL PRECISION 3620 i7 / 16GB RAM / NVIDIA QUADRO P2200 stations
    The crash occurs when the recordings are searched. I was able to recover the logs and send them to a specialist.

Thanks for your reply

2

Hey there!
We had similar crashes and it was because of network issues. We found a lot of corrupted packets on the NAS (network logs).
Also, are you getting material directly from NAS or “via camera”?

3

Hey Bosko,
MXMC connected for play back to NAS. Who did you find the corrupted packets ?
Thanks

4

Does it happen on any camera playback or only on specific cameras? Are different cameras connected to different NAS servers?
I did not understand the question you asked. If you mean “where”, we found the corrupted packets in NAS logs.

5

yes, that happen on any camera and yes different cameras connected to different NAS servers.
Oh, yes ! i mean “where” you found corrupted packets in NAS logs.
Thanks