Cannot open/close gates since latest app update

Mobile Applications
1

Hi,

Since the latest app update last week, I cannot open or close the gates. The open/close button is now completely greyed out.

Please help,

Kind regards

2

Hello and welcome to our community.

I assume you are referring to MxBell.
MOBOTIX is aware of this and currently working on a fix for this issue. If everything works out as planned, this update version will be available by the end of this calendar week (mar. 10, 2019).

3

We are now one year later and I still cannot open the door with MxBell.
As far as I know I am using the latest version of MxBell: 2.1.2f400.
Is anyone actually working on this?

4

Just received an update: 2.2.0f200.
Unfortunately cannot open the door or speak to the person at the door…

I would have thought that this was a major bug to be fixed…