FAQ – MOBOTIX HUB L2 now supports up to 100 Devices - EN

MOBOTIX HUB FAQ
, ,
1

FAQ – MOBOTIX HUB L2 now supports up to 100 Devices

Effective from August 24, 2026

This FAQ explains the upcoming changes to MOBOTIX HUB L2. From August 24, 2026, MOBOTIX HUB L2 will support up to 100 devices instead of the previous 48 devices, making it an even more attractive solution for small and medium-sized video surveillance projects.

Key points at a glance

  • From 24 August 2026, MOBOTIX HUB L2 will support up to 100 devices.
  • This change affects only the maximum number of devices – the range of functions remains unchanged.
  • Existing installations do not need to be reinstalled.
  • No ASP is required to expand to up to 100 devices.
  • ASP protects your investment and enables a cost-effective switch to MOBOTIX HUB L3 or higher by fully crediting your existing software investment when upgrading.

1. What is changing in MOBOTIX HUB L2?

Q: What is the main change?

A: Effective August 24, 2026, MOBOTIX HUB L2 supports up to 100 devices. This replaces the previous limit of 48 devices. No additional features are added with this change.

2. Do existing customers need to reinstall MOBOTIX HUB?

Q: I already have a MOBOTIX HUB L2 installation. Do I need to reinstall the software?

A: No. Existing customers can simply purchase additional device licenses and update their license. A software reinstallation is not required, provided the installed HUB version supports the new licensing.

3. Does HUB L2 now include HUB L3 features?

Q: Since HUB L2 now supports up to 100 devices, does it also include HUB L3 functionality?

A: No.

The increase only affects the maximum number of supported devices.

Advanced HUB L3 features such as:

  • Multiple Recording Servers
  • Multiple Sites
  • Advanced administration
  • Full enterprise scalability
  • Additional system capabilities
  • FOC - ALL MOBOTIX PlugIns

remain exclusive to HUB L3.

4. Why is HUB L2 still limited to one Recording Server?

Q: Why doesn’t HUB L2 support multiple Recording Servers?

A: HUB L2 is designed as a powerful single-server solution for small and medium-sized installations.

Customers requiring distributed recording, higher scalability or enterprise functionality should migrate to HUB L3.

5. Why was the device limit increased?

Q: Why increase the limit from 48 to 100 devices?

A: Feedback from customers and partners showed that many projects require more than 48 devices while still fitting perfectly into a single-server architecture.

Increasing the limit to 100 devices makes HUB L2 more competitive without changing its positioning.

6. Do I need ASP to expand beyond 48 devices?

Q: Is an active ASP contract required?

A: No.

Customers only need to purchase additional HUB Device Licenses.

ASP is not required for increasing the device count.

7. Why should I purchase ASP?

Q: If ASP is not required, why should I buy it?

A: ASP protects your software investment.

Benefits include:

  • Software updates included
  • Always on the latest HUB version
  • Investment protection
  • Easier upgrade path to higher HUB editions
  • Full credit of your existing HUB software investment when upgrading to HUB L3 or higher with active ASP

8. When should I move from HUB L2 to HUB L3?

Q: At what point should I choose HUB L3 instead of HUB L2?

A: HUB L3 is recommended when your project requires:

  • Multiple Recording Servers
  • Multiple sites
  • Higher scalability
  • Enterprise functionality
  • Advanced administration
  • All MOBOTIX Plugins included

If your project simply requires a single Recording Server with up to 100 devices, HUB L2 remains the ideal choice.

9. Can I start with HUB L2 and upgrade later?

Q: Can I start with HUB L2 today and migrate later?

A: Yes.

Many customers begin with HUB L2 and expand as their requirements grow.

Recommendation:

Start with HUB L2 + ASP. Grow with HUB L3. ASP paves the way.

With an active ASP contract, your existing HUB L2 software investment is fully credited when upgrading to HUB L3 or higher.

10. Who benefits most from HUB L2?

HUB L2 is ideal for:

  • Schools
  • Retail
  • Small offices
  • Healthcare facilities
  • Warehouses
  • Logistics
  • Manufacturing
  • Small municipalities

MOBOTIX HUB Edition Comparison

Feature HUB L2 HUB L3 HUB L4 HUB L5
Deployment Single server Multi-server Multi-server Multi-server
Max. devices per software licence 100 Unlimited Unlimited Unlimited
Max. cameras per recording server 100 Unlimited Unlimited Unlimited
Recording servers per system 1 Unlimited Unlimited Unlimited
Maps ✓ ✓ ✓ ✓
Third-party integrations ✓ ✓ ✓ ✓
Centralised management ✓ ✓ ✓ ✓
Microsoft Active Directory ✓ ✓ ✓ ✓
Hardware-accelerated video decoding ✓ ✓ ✓ ✓
Alarm Manager ✓ ✓ ✓ ✓
Bookmarks – ✓ ✓ ✓
Edge Storage – ✓ ✓ ✓
Video Wall – – Optional ✓
Incident Manager Optional Optional Optional ✓
Map – – ✓ ✓
Media encryption & digital signature – – ✓ ✓
Recording server failover – – Optional Optional
Management server failover – – Optional Optional
Evidence Lock – – – ✓
Interconnect Remote Site Remote Site Remote Site Central & Remote Site
MOBOTIX Forensic Search ✓ ✓ ✓ ✓
— — — — —
MOBOTIX Thermal Dashboard ✓ ✓ ✓ ✓
MOBOTIX SYNC Dashboard ✓ ✓ ✓ ✓
MOBOTIX Cloud Layout Support ✓ ✓ ✓ ✓
MOBOTIX NurseAssist Dashboard ✓ ✓ ✓ ✓
MOBOTIX Camera Configuration ✓ ✓ ✓ ✓
MOBOTIX Operator Softbuttons Optional ✓ ✓ ✓
MOBOTIX Operator Discovery Optional ✓ ✓ ✓
MOBOTIX DualVision Optional ✓ ✓ ✓
MOBOTIX Fisheye Optional ✓ ✓ ✓
MOBOTIX Imaging Pro Optional ✓ ✓ ✓