How do I reset my MOBOTIX product to the factory default settings?

Instructions on how to restore the factory default settings can be found in your product’s User Manual or Quick Installation Guide. You can download them from the MOBOTIX web site..

Reset camera to factory default from the web interface

Step 1. Access the camera via browser.

Step 2. Open the Admin Menu and scroll down to the Configuration section and click on Reset configuration to factory defaults

Step 3. A new window will be open. From the drop-down menu select Completely replace the current configuration

Step 4. Click the Reset button.

Step 5. Camera has loaded the Factory defaults. To enable the settings click Store to store the configuration and then reboot the camera.

If firmware 5.1.0.x or greater is loaded in the camera, you will not be able to access the “Store” link due to the fact that an overlay dialog forces you to change the default password (meinsm). In this case, if your intention is to permanently store the factory configuration (factory password included), you can bypass the overlay dialog by typing the following URL on your browser:

http://ip_camera/admin/rcontrol?action=storeconfig

Note 1. In this case the camera user and password are reset to the factory settings., admin/meinsm

Note 2. This camera has a MxBus module connected. If you click Reset MxBus Modules the MxBus module will be reset. We recommend a hardware reset of the module though.

Note 3. If you click Remove logs the camera will reset the system messages and web server logs.

Reset camera to factory defaults (hardware method)

Sometimes the camera is not accesible via network but it is possible that the camera is working properly. In such cases a hardware reset is recommended. As mentioned above the hardware method is mentioned in the User Manuals and Quick Install Guides.

Detailed information can be found in the Help Pages on the camera web interface. These instructions can be found in the following url:

http://<camera_ip>/help/help?camera-start

Camera can be started with a Factory IP or with an IP obtained via DHCP from a DHCP server in the network.

Note 1. Once you reset the settings to factory defaults, access the camera via browser and Save the configuration to keep the factory settings.

Note 2. A hardware reset will NOT reset the user and password to factory defaults.

Starting the Camera Using DHCP: M15, D24M/D25, M24M/M25, Q24M/Q25, S15, c25, i25, p25 and v25

See the camera keys below

  • If the camera is running, disconnect the camera’s power supply.
  • Reconnect the power supply of the camera.
  • Wait until both LEDs are lighting up simultaneously for the first time.
  • Make sure that you press the R key within four seconds. Make sure that you use e.g. a paper clip on the M15, D24M/D25, Q24M/Q25, c25, i25 and p25, but don’t use any sharp or pointed objects!
  • After about two more seconds, the camera plays a double sound (“Boing”, “Boing”; except of Web and Basic models).
  • Once startup has been completed, the camera automatically announces its IP address, its network mask and its MAC address (exception: Web and Basic models).

Starting the Camera Using the Factory IP Address: M15, D24M/D25, M24M/M25, Q24M/Q25, S15, c25, i25, p25 and v25

See the camera keys below

In order to start the camera using the factory default network configuration.

  • If the camera is running, disconnect the camera’s power supply.
  • Reconnect the power supply of the camera.
  • Wait until both LEDs are lighting up simultaneously for the first time.
  • Make sure that you press the camera’s L key within four seconds. Make sure that you use e.g. a paper clip on the M15, D24M/D25, Q24M/Q25, c25, i25 and p25, but don’t use any sharp or pointed objects!
  • After about two more seconds, the camera plays a double sound (“Boing”, “Boing”; except of Web and Basic models).

The camera is now accessible again using its factory IP address (see label on the camera housing).

Starting the Camera Using DHCP: D15

The MOBOTIX D15 only has one “key” that is actuated using the magnet in the back of the custom tool delivered with the camera. Remove the camera’s outer shell to reach the key.

Upon startup, the camera tries to obtain an address from a DHCP server on your local network.

  • If the camera is running, disconnect the camera’s power supply.
  • Reconnect the power supply of the camera.
  • Wait until the bottom and right LEDs are lit simultaneously.
  • Hold the magnetic side of the custom tool onto the spot labeled button “L” in the figure down below.
  • Only remove the custom tool when the camera plays a double sound (“Boing, Boing”).

Once startup has been completed, the camera automatically announces its IP address, its network mask and its MAC address.

Starting the Camera Using the Factory IP Address: D15

  • If the camera is running, disconnect the camera’s power supply.
  • Reconnect the power supply of the camera.
  • Wait until all LEDs are lighting up simultaneously.
  • Hold the magnetic side of the custom tool onto the spot labeled button “L” in the figure down below.
  • Only release the custom tool when the camera plays a single sound (“Boing”).

The camera is accessible again using the factory default settings.

Starting the Camera Using the Factory IP Address: T25

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  • If the camera is running, disconnect the camera’s power supply for about thirty seconds.
  • Reconnect the power supply of the camera.
  • Wait until both keys light up simultaneously.
  • Press the camera’s lights (upper) key within four seconds, and hold it until it flashes briefly.
  • After about two more seconds, the camera plays a sound (“Boing”).

Camera models and keys

M15

D15

D24M/D25

M24M/M25

Q24M/Q25

S15D

S15M

c25

i25

p25

v25