I can't access the webcam

Hi everyone.
I hope you can help me … After updating the webcan software, I can’t access it. I have tried everything I know and there is no way.
I add an image.
Thank you very much in advance.


have you tried to access the camera via browser? You can see the IP in MxCC (
If that doesn’t work can you pull the cable from the camera or the switch to boot the camera again?

Please let me know if any of this helped.

Hello there!! Finally it is working again. Thank you!!!