T26, after quick installation, unable to connect with admin account

[DanielIDF]

Hi all,

To start from the factory configuration of my T26, I carried out a quick installation. At the end of this, the summary page displays, among other things, the new administration account name (‘admin’ in fact) and its password (the one entered during the quick install, I put the same as the one I had set before).

After restarting the T26, I couldn’t connect to the admin account. I’ve tried admin/my password, admin/meinsm, old admin account/my password, old admin account/meinsm, but nothing works.

Do you have any ideas? Thanks in advance for your answers.

Daniel

[Mx-JoergS]

Hello Daniel,

it would be good to know what you exactly have done (Factory Reset or a Autoconfiguration of the T26) and which accessories you have with the T26 like Bell RFID , Keypad?

Please check the steps in the follow video and Community reports in the meantime:

Door Station - Auto-Configuration

English Deutsch Français Español Italiano русский [image] 1. Introduction The Auto-configuration is the very first step you need to perform in order to set up your Door Station because it will initialize the camera and the external modules so that you can configure them. Please note that the auto-configuration is not the installation wizard you run via the Web GUI the first time you access the camera. NOTE: the Auto-configuration requires that all the device…

Tutorial: MOBOTIX T26 & BellRFID konfigurieren

How to complete the auto configuration with a Door Station and a BellRFID

How to complete the auto configuration with a Door Station and a BellRFID After the auto-configuration, the white camera illumination is on and the BellRFID shows the following status: • The green status LED in the frame is flashing. • The LED of the keypad behind the top right key (OK) is red. Enter the Super PIN Place the supplied keypad insert into the base module (push it into the frame at the top, then push the bottom into the module). Enter your personal Super PIN on the keypad ins…

How to complete the auto configuration with a Door Station and a Keypad

How to complete the auto configuration with a Door Station and a Keypad Once the initial auto-configuration is over and when there is at least one Keypad in the system you are required to: Enter a Super PIN Register the RFID cards (at least the Admin card). Create access PIN codes (for Keypad only) Steps 1-4 should to be repeated for all the Keypads connected to the system. This video from our Training Team details this process:

[DanielIDF]

Thank you for your reply Jeorg.

I only have the T26 camera module, nothing else (no keypad…).

The action I took was to launch “quick install” from the “Administration” menu, selecting “erase current configuration”. At the end, I got the following summary where the password (which I’m hiding) is indeed the one I entered, but it doesn’t work.

I then redid an auto-config (stop/restart the T26, press the light button…) but without success either.

Regards,
Daniel

[Mx-JoergS]

Hello Daniel,

sounds strange, anyhow you don´t know the password any longer of your camera. Next step is to request from the support@mobotix.com a password reset for this specific camera,

Bye Jörg

[DanielIDF]

@Mx-JoergS

sounds strange, anyhow you don´t know the password any longer of your camera. Next step is to request from the support@mobotix.com a password reset for this specific camera,

Yes, I know the password, but it’s not recognized, even though the quick install summary shows it to me (see my previous screenshot). I’m going to contact Mobotix.

Thanks again.
Daniel